thanks for replying here. First of all, I don't agree with anything said above. You are just explaining advertising changes or even possible product changes, that no consumer can follow or control in any sort or form. To add up on that, there's zero information on the shop part of your website. Why don't you guys clearly come out and post the corrected number of 60/40 average sharpenings on ALL of your rings. I just bought new rings and both of them state different numbers of average sharpenings 60 vs 40. That's all the info I can and will trust on! Why does my brand new 1/2'' ring come with 60 sharpenings on it compared to my brand new 11/16 rings 40 sharpenings, and don't tell me you have changed the packaging. Highly unlikely, that these are in the "old packaging" and even if so, as it stands these rings are sold with different lifespans from the moment of purchase. This is not acceptable and there's no possibility for me as a consumer to evaluate anything that you have said as it's implemented in your microchips and these "non changes" are not proven by comparative data. Therefore I prefer to be skeptical.Why don't you update or publish the numbers on your website backed by data??? and make your "results" publicly. I'm not buying this explanation.The differences on the packaging of my rings is all the info I can trust on as a consumer. I'm not aware of anything that's going on in the microcode of these printer like microchips. I'm looking forward to a positive solution to this or any form of compensation!
Do you guys even know how much this machine and the supplies costs for your followers, who happen to be mainly individuals and not business customers, over here in europe? And how much effort, dedication and research it took to get this product over here, just to find out that we can't trust anything stated and that the rings are delivered with misleading information???. Get your stuff right guys and at least start selling the rings directly over here in europe. There's zero tax on sharpening rings and I'm willing to provide you with the customs tariff code TARIC which clearly provides this information. Additionally, you guys will have to deduct the US tax and apply the European tax. It's not some kind of witch craft.
There've been many lawsuits over here in europe on printer like products using microchips and similar practices and I'm going to challenge this in every possible way and therefore I'm willing to use my rights as an european consumer!
Who is ready to give up on 33% of the stated average usability depending on the ring! no one! except the affected products are exactly 33% cheaper.
How do you guys even think a customer will react when he opens his 2 piece 180€=200$ grinding stone delivery, just to find out both rings have a different stated lifespan????
I'm urging you to reconsider this fact and to make things right!
Thanks!
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