Gotta say I love this thread. I work with DarkStar, so a lot of my complaints are his, but I'll go through some of the ones that he hasn't touched on yet. As he mentioned before, we do a lot of figure skating business. One of our managers is exclusively devoted to high end figure stuff. So apparently, we're on Capezio's website as a dealer. Every once in a while, we get a phone call asking if we sell dancing shoes. That one drives me nuts. One day, they're gonna catch me on the wrong day and I'm gonna tell them we do. Another one is asking the sharpener for help fitting skates. The way our store is set up, you have to walk right past the counter to get into the store and our sharpener is in a little room behind the skate wall. Now at most, you can have 2 guys sharpening, and you probably have to walk past two or three employees to look at skates. Go ask one of them! The flexing the sticks issue is kind of a fine line to me. I can understand putting a little pressure on it, but don't put your freaking weight into it. Oh, one of my absolute favorites is parents buying kids OPS for floor hockey. Absolutely love it. There has been some questions as to attitudes of customers/employees. Basically, it's a give-take relationship. There are so many people who come into our shop that we know, so many that are great people to talk to. These are the customers that keep guys like me and DarkStar coming back each day with enthusiasm. Be one of those customers. We had a guy came into the shop the other day saying he left his kid's skates to be sharpened, and he doesn't have an edge on one side. One of the guys looked at it, and sure enough, faint line of crossgrind. We re-did the skates right there, no problem, and the while I was sharpening them, the guy kept saying how it usually doesn't happen, and he's glad we're taking care of it. Next thing I know, he's disappeared. When he comes back, he tells me that he's paid for the sharpening. I didn't want to take up anymore of his time, but there is no way he should have paid. Most people would have rightfully so stated that they are not paying, but without even asking went ahead and did it. I'm gonna remember that. He's already a regular, and I'm gonna give him the free sharpening next time he needs it, but my point is, he took the high road. All of us at the shop are more than willing to help you out and do whatever is necessary to make you leave knowing that you got the best product for you. We're not making sales, we're making customers. But, we're only going to make a customer out of you if we want you back. Attitude can run both ways. Just my 2 cents.