ZS11

Thank you for the insight. I will email them about the tongues too then.

I don't have a shop close to me so re baking them wouldn't be an option for me right now but the heat gun should do the trick.

So I was looking for some secondary opinions on the TRUE custom player skates I just received. I ordered the skates back in late August and got them heat molded in store last weekend. When the process was done in store the guy working who did it for me laced the skates extremely tight all the way up to the top eyelet. The skates felt great on my feet but now I can't even get them to go on my feet. I emailed TRUE and they told me that I could heat up the eyelet area with a heat gun and move the area out to make more room for my feet to get in. I was wondering if anyone else has done this process with a heat gun or had a similar experience? On a side note when I placed my order for the skates I am 99% sure I ordered a white felt tongue but received black felt (not a big deal but just thought it was weird). I also noticed while inspecting my skates more closely that each of my skates had a left foot insole instead of 1 left and 1 right foot insole, I emailed TRUE about this and they said they would ship me a pair of new insoles immediately. Any insight or personal experience is appreciated, thanks.