I hate that. I don't know how many times I've been tempted to just cut the damn laces. especially when the laces are all brown coloured i dont wanan touch those. or when there wet from just playing and they dont have the courtesy to wipe them down Yeah, "mystery" wet skates are the worst... Or when someone wants a skate re-riveted and there is standing water on the footbed. Ick. I can't believe all the stuff you guys have to put up with! Although, customers have to put up with alot of BS too, especially at the bigger hockey stores. I went into Pure Hockey to get my skates sharpened and asked the guy(nicely) if he could replace a missing eyelet on my skates. He said that he didn't know how to do that. If he can't replace an eyelet, how well do you think he sharpens skates? I went into Zwickers and asked (on several occasions) what their regular groove was. They insisted it was 1", I had another LHS measure the hollow, it was exactly 5/8". I also asked Zwicker (politely) if I could get a 9/16", and they guy said they have 1" and 1/2", that's it. How about the kid at Pure Hockey that doesn't know exactly what it does, but is authorized to put a custom radius on your skates "magically"? Or the guy at Pure Hockey that scoffs at playing in Men's Leagues because he is "too good", but never played after High School? -Chris