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Healthyscratch

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Posts posted by Healthyscratch

  1. Posted · Edited by Healthyscratch · Report reply

    Any players/retailers seeing broken blades on Ft6 pro’s? Had two break in almost identical places on blade (p29). One inside warranty, the other was the warranty replacement (which apparently has no warranty). Stick isn’t abused, and it’s not used for slap shots / one timers heavily. 
     

    Have gone years and many sticks without issues like this. I’m hesitant to point fingers, because of so many variables with how sticks get used - but something doesn’t seem right with the build of the stick. 
     

    Additionally, it seems like stock of the p29’s is critically low. Could be because of the popularity, but it doesn’t seem like CCM is producing the stick right now. Have they stopped production? 

  5. Posted · Edited by Healthyscratch · Report reply

    My retailer tried to handle it - they got the same answer I did. It’s Trues “policy”. 
     

    Regarding my situation. 
     

    Initially, the retailer requested that the holders do not get attached to skate, but that they are shipped (along with steel) with the boots. Nothing was said about why, or TUUKS, or drilled holes. 
     

    Retailer was told no, if the holders don’t leave the warehouse on the skate - they will not send the holders or steel. Company policy. 
     

    I tried getting a hold of True for two weeks. True’s skate department is like a separate entity from the rest of the company - you can call customer service and they direct you to Trues skate warehouse because they can’t answer any questions about skates. 
     

    Left multiple voicemails and never heard back. Decided to “dial 2” if you are a pro player - and ofcourse they picked right up. That is when I indicated that I wanted to put TUUKs on. It was a conversation about their skates and my issue in general - we did not pull up my specific order. 
     

    At any rate, this conversation isn’t going anywhere. Was hoping there was a rep here who would see this and let me know that something is getting miscommunicated. However, that doesn’t seem to be the case. Some of the responses blow me away, as if I’m supposed to be okay with paying for something I’m not getting, because that’s Trues strategy to market their holders, get brand recognition, doesn’t matter to True because not enough people care etc. 
     

    Its a great skate, it’s hands down the most comfortable skate I’ve ever tried. I would recommend it to anyone. The people behind it make me want to find another brand though. I’m not very keen on paying for products I’m not receiving - with no real explanation other than “it’s our policy”. 
     

  6. Posted · Edited by Healthyscratch · Report reply

    3 hours ago, Larry54 said:

    Maybe you can look at it this way: The price they charge is just for the boot. If you want their holder, they give it to you and install it free of charge as a bonus to promote it. 😄

    If that’s the case then they should say that. I doubt the holders are being molded for free, and I doubt the steel is being molded and sold to them for free.

    I think I it’s safe to say that even at wholesale prices that True pays for the material - they are still passing $100+ cost on to the customer to cover their investment in holders and step steel. 
     

    I haven’t seen a reasonable explanation here yet. Just a lot of, True should do that and you should deal with it because they need to get their holder out there. 
     

    It’s really crazy to see how people twist ways to defend this company. I’ve said repeatedly that the boot is GREAT, the product is GREAT. The business behind it is seemingly pretty sketchy. 
     

    There’s really no way to justify charging a fixed price for a boot, holder and steel... and only sending someone the boot - because they don’t want the holder and steel attached. 
     

    What are CCM jetspeed and Bauer’s vapor customs like compared to True. The reason I went with True in the first place is because it was the closet thing I could find to a Mako. 

     

  8. Posted · Edited by Healthyscratch · Report reply

    And again, you aren’t forcing most people who go True custom to use their holder by penalizing them. These people go True custom because they know what they want. Your average casual player is not going into the LHS and getting custom skates, the guys who really have it nailed down to what they want are... So let’s be real... is that type of customer going to use their holder, just because True thinks they should or wants them to? 
     

    So what you’re saying is holding the customer hostage is a way to make sure they use your product? You shouldn’t have to strong arm people into using your product, which is exactly what they are attempting to do by your logic. 
     

    Retail, sure, fire away. Let all the retail customers use the shift, no exclusions. 
     

    If it were just the holders, whatever, honestly. The Step Steel though, we all know that’s $100+ of the price. You can’t spin this into being a legitimate way to do business. 
     

    Which is a shame because when done right, the boot is a phenomenal boot. Nothing but positive things to say about the skate itself. 

  9. Posted · Edited by Healthyscratch · Report reply

    13 minutes ago, 215BroadStBullies610 said:

    This may be a problem for you but it doesn't seem to be the difference for most non-high level players when it comes to go with True. I really don't see the point of them lowering the price of the boot if it comes without True's holder. No way they could even obtain a slice of the market share if they offered "boot only" prices. That would only weaken True's attempt to become a legitimate contender to Bauer's TUUK/Lightspeed holder.

    True can sell all of the shift holders they want on their retail skates and try to get a slice of the market. 
     

    So if they won’t lower price to reflect the product I’m getting (just a boot and presumably laces), the least they could do is send me the product I’m paying for, correct? 
     

    I pay X amount of money for product offered. Product offered is Boot, laces, holder, steel. I ask that they don’t attach holders, and by proxy, steel. So the response is they keep the holders and steel, send me the boot, and still charge me the price I would pay for the boot and holders, steel. 
     

    How is that smart business? I have bought these skates for 4 years now. I now want to explore other brands, I won’t be the last one to feel this way once people really start to figure this out. Then what slice of the market are they getting? 

    Again, this is like a Jaguar dealer keeping the Firestone tires that came with the new car because you intend to not use them, and put Goodyear’s on. They’ll have the Jaguar on blocks out front ready for you. 
     


     

     

  10. Posted · Report reply

    2 minutes ago, Miller55 said:

    But that's exactly my point. True got these pros to change boots. Were Bauer and CCM boots "not working for them?" I doubt it. True innovated something that people could get on board with in their boots. Pros had Bauers that worked for them, and choose True because they felt it worked better (+endorsement contracts, etc). But they aren't choosing shifts over tuuks because they don't feel they work better. 

    They don’t work better because that steel design is not a good one. The large piece on the end that slots into the holder breaks easily. 

  11. Posted · Edited by Healthyscratch · Report reply

    So I spoke to True today. Had to pretend I was a pro hockey player while being prompted on the phone - either dial 1 for retail customer or dial 2 pro customer. 
     

    Ofcourse that went directly to someone’s cell phone and they answered - after weeks of trying to get a hold of them.
     

    It is Trues policy that if you don’t not want the holders attached to the skate - that you will not receive the holders or step steel... and still pay full price. This is not good business. It’s like a dealership selling you a sports car with no tires because you plan on changing to a different set.
     

    Currently considering canceling the order. I have just about had enough of this company. I had a pair of skates come in a few years back that were way off in size, and I had to jump through hoops for over a month to get them to make new skates. The other pairs I ordered were flawless, but the bad is starting to outweigh the good in my experience with True. I don’t take - taking a company to task lightly... but this bullshit. 
     

    True obviously doesn’t know their customer base in that most people who are buying their custom product know exactly what they want. Why they are “penalizing” their customers who don’t opt to use their shift holders is beyond me. You aren’t going to get those customers wearing your holders, again, that demographic knows exactly what they want, they’re just going to switch to their preferred holder - you’re just going to piss that demographic of customer off by charging them full price, and not sending them the entire product they purchased, regardless of if it’s put together before leaving the warehouse. 


    What is the difference between Bauer custom and True. I know at one point, Trues entire boot was quote unquote custom outside of toe cap... it seemed like Bauer and CCM where only about 80% custom. Is that true, still the case? 

     

  12. Posted · Edited by Healthyscratch · Report reply

    38 minutes ago, Buzz_LightBeer said:

    Just playing devil's advocate here, but ask Bauer or CCM to install another companies holder, and I'm guessing you'll get the same answer.

     

    True has their own holder now. They're not going to stock Tuuk holders for Gen Pop custom orders

    I’m not asking them to sell me or install Bauer’s holders - I’m asking them to ship me the holders and steel that I am paying for along with the boots. 
     

    Basically, True is penalizing me because I don’t want the holders attached to the skates. It’s ridiculous, which is why I’m hoping there was something lost in translation. 
     

    I paid the amount of money they require for the entire skate, yet they’re only sending me the boots. 

  13. Posted · Edited by Healthyscratch · Report reply

    1 hour ago, JD17 said:

    If this is now how True operates I will go w another brand for my next pair.  I got Tuuks on mine. No issues. 

    Yeah, I mean, the holders probably make up $30 of the price but the step steel that comes with is a significant cost to the customer. 
     

    Where it stand right now, I’m overpaying for boots with no holders or steel included due to a companies ego. I would like to give them the benefit of the doubt if this isn’t accurate - is there someone from True here who can explain? 
     

    I have attempted to contact True directly. Each time, I reach their general customer service who can never answer questions about the skates. They direct me to the “warehouse” where the skates are made - no one ever answers the phone there. I leave voicemails and never hear back from them. They are piss poor with customer service, I can say that much. If you guys aren’t interested in helping your retail customers - take the boots out of the retail market and cater to pros only. 
     

    I’m paying for a custom skate. Offer the custom experience that should come with that. 

     

  14. Posted · Edited by Healthyscratch · Report reply

    I need some help.

    I got True customs. I did not want the True Holders, and requested that they drill holes for TUUKS. 
     

    While True is going to make the boots and send them, they are declining to drill for Bauer holders, and on top of that - they refuse to send me the True holders and step steel that I paid for. Apparently it is a “penalty” if you don’t opt to get their holders put on skate. While I don’t plan on using the holders or steel, it’s still something I paid for...
     

    The drilling is not a big issue, I can have that done locally. I’d prefer to have them do it but I digress. Has anyone else had them tell you they won’t ship you holders as a penalty, or not offer a price adjustment? 
     

    That’s crazy and a real bad look on True if that’s the case. 

  17. Posted · Report reply

    On 10/25/2019 at 12:12 PM, psulion22 said:

    Yes, but it's in reverse to the player lines.

    Supreme goalie skates fit like Vapor player skates - less volume, less foot wrap, less width, tapered boot.  Vapor goalie skates (because they're built off the Reactor line, not the Vapor player line) fit like Supreme player skates - wider, more volume, more foot wrap, more room in the ankle, more anatomical boot.

    The stiffness of the boot is a product of the quarter package composition, both lines will have the same stiffness when using the same quarter material.  Unlike player skates, the pitch is the same on both models.  One key difference is that the Supreme goalie skate has an asymmetrical ankle, where the outside of the ankle is lower than the inside.  Vapor goalie skates have a symmetrical ankle, both sides are the same height.  Other than that, the features are the same across the product levels.

    I really appreciate the detailed response. This helped me understand the difference. Thank you! 

  18. Posted · Report reply

    What is the difference between Vapor and Supreme in regards to goalie skates? 

    I know there are significant differences with the player boot such as, but not limited to, stiffness, forward and neutral pitch, Supremes being better for wider feet etc. 

    Does any of this apply to the goalie skates? 

  19. Posted · Edited by Healthyscratch · Report reply

    9 hours ago, boo10 said:

    Pure Hockey is shirking their responsibility here and you need to press them to get the skates remade.  True is not going to remake a pair of skates at the request of an end user, for several reasons.  The biggest being that there is no guarantee that you as the end user understand how the skate should fit, (I'm not saying you don't).  This is a reasonable approach for True.  Pure Hockey has trained fitters, and if in the fitter's opinion the skate needs to be remade, True should proceed with the remake.

    To answer your question regarding closest thing to True, the answer is nothing currently on the market is remotely similar to a True skate.  You may find something you like, but it won't be because it feels like a True.

     I don’t see how this is a reasonable approach from True. I’ve detailed to True how there is room at the back of his heel when skating. There is no heel lock. His feet are sliding forward to the top of the toe box - it does not take a fitting expert to determine that the skates do not fit properly. 

    Nobody knows the issues better than the person who’s wearing the boot. It would be one thing if there were pressure points and such... there’s not. True sent me a set of boots that are entirely too big and their solution to their screw up is footbeds..

     

  20. Posted · Report reply

    Just now, Coldclay said:

    My son wore Mako's for years, then went to CCM FT1's (currently on his second pair of FT1's) and we did add a Powerfoot insert to the toe box, but again, he had Powerfoot (Mako version) inserted in the Mako's too. He just like his toes to be snugged.

    I understand the inserts to an extent... but his whole foot is sliding forward when he skates. There’s no heel lock because the skate simply has too much space. 

    Thanks for your response. The FT2’s are definitely on the list. 

  21. Posted · Edited by Healthyscratch · Report reply

    17 minutes ago, Nicholas G said:

    Which store? What do you mean they cannot get them remade? I've never heard of this situation before in my life. 

    Pure Hockey. 

    I contacted True about the skates, and asked that the skates be remade. They did not offer to remake the skate - they offered to send me 3M “footbeds” to raise his foot to press against the tongue. 

    That is a direct quote. 

    I responded to them that - that is not the solution. The skates, based upon their marketing, reputation and price point should fit relatively well outside the box. I also know that a footbed is merely putting a bandaid on the problem, and likely won’t work at all. 

    I don’t know where it goes from there, but in the event that they maintain a footbed is the solution to my problem. I will not be purchasing True skates again. Which is a shame, as we truly love the skates. This isn’t something that can be overlooked however. The skates don’t fit, and I’m not getting any significant help with it. 

    I need recommendations on the closest alternative to a Mako/True skate on the market. 

     

     

     

  22. Posted · Report reply

    9 minutes ago, Nicholas G said:

    TRUE will remake the skates for you. Talk to the store you purchased them from and explain your concerns. They should be able to help get things situated. In my experience, TRUE is the best to work with in regards to custom skates. CCM is also nice to work with as well.

    I cannot comment on Bauer as we do not do custom skates with them and Bauer no longer allows custom skate orders without a 3D scan.

    Thanks for the response. 

    The store cannot do much about having the skates remade. I wish they could. I’m sure they can work with me on getting into a different skate. 

    A true rep’s response was to send footbeds, so I’ve been in touch with True. 

     

  24. Posted · Edited by Healthyscratch · Report reply

    My son has been wearing True skates for about 2 years now. Absolutely loved them. 

    Orderer a new pair, the skates came, they were made too large. Significantly more space than needed - in ankle area and toe box (more than necessary for growth). After multiple bakings, there is still no heel lock. His feet are sliding forward when skating. 

    The skates are duds. 

    Trues answer to this was to send me footbeds to push his foot up higher. That’s not acceptable for the amount of money that was put into the boots. I believe a custom skate should fit relatively well out of the box. At least, that’s would one would expect from their marketing. I’m looking to return the skates and go with a different brand - I’m not looking to spend any more money with True. 

    Can anyone guide me in the direction of a boot that would closely resemble True. My son was wearing Mako’s for years, hence the jump to True. 

    Is the FT2 an option? 

     

    Thank you 

  25. Posted · Edited by Healthyscratch · Report reply

    5 hours ago, STEP_Official said:

     

    Hello HealthyScratch, Mickz is correct. We only offer the Blacksteel for the  VH/True holders 254 to 296

     

    Thanks,

    Thanks for the response...

    The true skates we got came with regular step steel in 238. Do you know where I can purchase another set of 238 runners? I like to rotate two runners through out season. Thanks! 

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