Ship

I'd love to see pictures. I assume they will look similar to Pavelski's boot. Did you do 1/4" or 1/2" on each side? This option is not on the order form, is it something I need my fitter to request? I would love to reduce the wrap/volume of the boot a bit.

What is the benefit of the facing reduction?

Ugh......Getting a bit more frustrated with my experience based on the reply's. Do not have an ETA on the new skates. They were going to "discuss" with their manager today and contact True. Disappointed that they did not put my initials on the tongue when it was clearly on the order sheet. I was giving them the benefit of the doubt and assumed that they couldn't do it on the low profile. My bad for assuming. I am quickly losing faith in the LHS and fitter, but I'm hopeful this ends well.

Used the email form on the website. My LHS wanted me to make the tongue change request directly to True (which I thought was odd since the LHS would not include my email in the normal email order updates that True supplies). Thanks for the 411 on the shift holder. To be clear, I am not disappointed with True that my skates came back too big. I believe that they are only as good as the information shared by the fitter. I tried my best to communicate my preferences to the fitter, but it is clear that information did not make it to the True boot makers. Could either be a training issue with the LHS or a low give a s@#t factor. Seems like they should have communicated that the 10 True goalie skate fit well and I fit in a current 2S Pro 10D. If I could do it over, I would have filled out the current skate information differently and ordered through a different LHS.

I am in the "process" of getting my first pair of True's and wanted to share a couple a couple observations. OVERVIEW: I've been skating on Bauer one95 10.5 D with a Tuuk 296 holder for the past 10 years. Love the skates, but they are starting to fall apart. In my new skates, I was choosing between the Supreme 2S Pro 10D and the True's. I was able to try on a size 10 True goalie skate at my LHS and really enjoyed the tight fit. Ordered the True's with low profile tongue, Black Step, and without extra shot blocking protection. Did the scan and highlighted a couple "hot spots" on my foot. OBSERVATION #1: My LHS called me yesterday and let me know my skates were in. I headed up to get them baked and sharpened. I was able to put my skates on before they were baked and they were HUGE! The fitter was surprised I was able to get them on so easily, but suggested we bake them to get rid of the negative space. The skates were baked and we started the "fitting" process. He immediately recognized the amount of extra room in the toe cap area. (I was amazed at how soft the skates got in the baking process). It was quickly evident to the fitter that we would not be able to get the proper fit. The skates had the "fillers" in the toe cap and we could make the skates bigger, but not smaller. The fitter did a new scan and are having new skates made. Assumption #1 On the order sheet, they ask you what type and size skate/holder you are currently wearing. I told them One95, 10.5D, 296, but I wrote in that the 10.5D were too big. I assume now that they are using that information to determine what carbon fiber form they start the design process with and the holder size. I believe that if I had put the sizing of the 2S Pro (10D,288) I would not have had the boot built with too large of a foundation. I wish my LHS had a better understanding of the process and done a better job ensuring that we provided the correct information to true to ensure a better result. My recommendation is Do not assume that they just use your scan to build the "custom" skate. I was clear with my LHS that I was cool with a 288 holder knowing that is what comes on size 10 skates. I wish that information had made its way to True. OBSERVATION #2: True's customer service does not answer the phone or return phone calls. They also are not good at returning emails. I tried to contact them early in the process to change from the low profile tongue to the white felt tongue, but I could not get anyone to call me/email me back. We will see how good customer service is with the skate redo. OBSERVATION #3: They do not do initials or numbers on the low profile tongue. I requested initials on the tongue and it was not done. I am excited about getting the skates, but I am bummed I have to wait a few more weeks to get a pair that fit. I have one question.... Will the holes for the shift holder line up with LSE holders if I decide to change them out? I assume they don't because the shift holder is not left/right specific. Thoughts?