So I decided to take the leap to Pro Custom Skate during the December promo of free customization. Shot blocker, tongue, embroidery, black steel and express delivery! Sign me up. Went in to Pro Hockey Life got scanned easy peasy, or at least I thought. Pick up time 2 weeks or more later.... you know the express part of my order!! Well that was put on the back burner because they had my skates for over two weeks before calling me.... and fibbing to me over the phone and also over charging me for the blacksteel upgrade which was supposed to be free. I decided to phone the factory after being told my skates weren’t in and found out about the blacksteel upgrade confirming it was free with the promo. They were also super nice and gave the tracking number for the skates, which proved they had my skates for weeks before calling me. They also informed me that the blacksteel was back ordered but they sent me the normal steel for free to get me going until the black came in. So the call came 10 plus days after confirmed delivery to the store kind of peeved because the promo was a huge reason why I went to this store as it was the only Truefit centre close to me. So I drove an hour to pick up my skates and they were clueless on how to bake these things, tied them up super tight all the way up and no wrap. Also after that they had no time to sharpen! What awesome service. So I went home and did my bit of research on trues website etc and here are my thoughts and advise
As soon as you guys get these things adjust the tounge accordingly via the Velcro option without laces and fine tune until your ready for the bake as the tongue has a huge impact on your fit and you want yours set up for the bake to help comfort (I took mine to my local sharpener and got him to heat them back up so I could re do the bake process) make sure the folks doing yours have watched the video of the wrap bake from true. you spent a lot of money dealers should be informed! After the fitting process skate the with your average sharpen,after one skate I knew that the pitch of boot along with shift holders was not for me. Coming from a Bauer supreme for a majority of my life a neutral pitch is what I needed so after a couple trials with profiling (shaving the rear profile down) I got the balance and feel I am use to.
Build quality:
they are 100% built for my feet as I have two different size feet. Im out a size in Bauer and 3/4 in a true these things are really dialed to each foot. I played with the red inserts for fit and can say now I’m happy with the results. Don’t be thrown off by the shift holder because of the pitch and extra height I have found that a good guy behind the wheel can get the feel you want without wasting money on swapping out holders and steel! Bring your old skates in and have him take measurements to your set up to help the process. NOTE... I just got my blacksteel in the mail as they shipped them direct to me as I refused to go back to the store (I wouldn’t let them sell gatorade to me) and wow they have a lot more steel on them compared to the first versions of Step that came with them! A lovely surprise as the photos of the blacksteel I have seen were much smaller! Lots of more room to profile without having so little blade life left, oh ya and still 2 sets! I opted for the T guard upgrade and got embroidery along with the shot blockers. I don’t feel the weight of skate being an issue. The overall quality of assembly looks good I haven’t had any issues thus far. As for the liner I went with the moisture wicking which is what my old skates had and I never had an issue with that. Seems the opposite choice of what most have chose on here.
Closing note:
A long journey for skates but I’m happy with them now. It’s really to bad the dealer/store I dealt with was that bad. It really did make me wonder if I was going to end up with useless skates, no customer should have to do the kind of research and work afterwards to get a good product especially one that is in this price point! Thank god for the customer service at the factory, the Lady was awesome and contrary to what others have said they pick up the phone rather regularly even if you are pestering them.
Photo link of steel comparison etc
https://imgur.com/a/V9KQJVJ