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bsopko91

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Everything posted by bsopko91

  1. I've always thought that the used hockey gear business couldn't possibly be profitable enough to put up with all of the complaints. The complaints really aren't bad. We have a shop in Bergen County, NJ, and its amazing, even with all the money in the area, people are still incredibly cheap and seriously love saving some money here and there for used skates. I mean obviously there's a considerable markup for the used. We give store credit back for the used equipment, but we're not obligated to take everything we're handed. Best time of year for the skates is really december through early march for pond skating and such. I honestly hate having to deal with the used end of things, but surprisingly, it works and sells...
  2. This is a pretty long post, not sure if anyone has mentioned anything along these lines but what about when people try to buy equipment for their kids without actually having them there to try things on? 1. A mom will come in asking if we have skates for her son. Answer is of course, is he a. here to try them on, and if not, b. what is the shoe size of your son, so that you can get something close and if it doesn't work out, you can return them. The answer i get most of the time is, oh he's 8 years old. THANKS! Did I ask for his age? Ok, sure, no problem, i'll go fetch a skate out of our 8 year old section! 2. Our store sells new and used skates, one time a customer came in, wanted to purchase a pair of used skates for his kid. We fit him up, got him a pair of Vapor 10's at the time, asking only $40 for them in near mint condition. He refused to pay. I told him how much they would cost new for the same pair, how you get the a sharpening and a pair of laces included, etc. He thought he shouldn't have to pay anything for a used pair of skates. And when i mention to him, its a business and we have to make a profit, his reply is..."well you're profit should be knowing that a kid was able to get a pair of skates!" Good f'ing lord! GET OUT OF OUR STORE! Another good one I've come across was when a grandmother came in wanting to buy a wood stick for her grandson for xmas. She went through every single stick we had checking where the stick was made. We carried mostly Sherwood. She noticed they were either made in Canada, or for the Juniors, Ukraine. She refused to buy anything that wasn't MADE in the USA! and proceeded to give us a lecture on how we aren't supporting this country and tearing our own economy apart. First off, grandma, you're wrong on so many levels its not even worth getting in to, second, give me a break, because I care? Another thing that happened recently and I know how everyone complains about hte online shopper... A lady wanted to order mission fuel 90 pants, we charge, as everyone does 59.95usd. she started getting angry and asked for our price to be lowered. I being the manager came out and asked what the problem was. She claimed she saw them cheaper online. I told her thats not possible, Mission has MAP, explained to her what it was, etc. she said, hockey monkey has them for 35.00, again, NO lady, thats not right, thats below cost! And if you really saw them for that price, buy them, but we aren't going to accomodate you. All i can tell you is taht you weren't looking at the correct pant. She continued to complain until she left. Two days later she came back and ordered it from us! Some people are just ridiculous
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