For me its not really things customers do that bother my but more of observations I see daily. I try to make a game out of working everyday. See how many twisted thoughts I can have in a conversation, you know, spice it up make things fun. Enjoy... I think after about 7 years of working in pro shops my favorite reponse has to be when people come in for sharpenings (not just kids but adults too) and I ask them "What cut would you like for your skates?" Their answer to me is "Oh, just on the bottom of the skates where the steel is." :o Inside I'm laughing pretty hard, and everytime I think to myself maybe this is the time I might run the wheel through the toecap and shred it to pieces just for fun. I love people who like to tell me what size skate they are without even measuring their foot because apparentelly they're the expert now because they read it somewhere on the internet and their best friend told them how it should fit. Yeah those Brannock foot thingies are just here for decorations. I live for the moment they put the skate on and I can fit a fist behind their heal. Also, I love owning people with the edge leveler after I'm done sharpening their skates and they complain to me "How do you know its straight, you didn't even look at the edge." Let me show you how I can tell... (shows leveler), and my response is "Well I kinda know what I'm doing." I don't go to your job and question how you know the fries are done okay!?! I'm sure some of you can releate to this one, the know-it-all guy who plays rec hockey in the lower levels and he comes to your shop to get a sharpening and just by the conversation you can tell this guy doesn't trust your ability. You finally convince him your capable of doing his skates, hes watching your every pass of the wheel like a hawk asking you questions, feeling your answers out. Then he's eyeing the edges of the skates you just finished, balancing a coin on the edge looking at the light, checking your work...then about a week or two goes by and what do you know that guy comes back looking for you and hes all stoked about the cut you gave him last time, and now you've made a friend for life, he calls the shop to make sure your there so he can come by and get his skates done, if you're not there he leaves them for you with a note "I'll be in tomorrow to pick them up, k thx." Before you know it he knows your work schedule better than you do by the 3rd sharpening. Personally I don't care if people try out all the sticks, gloves etc... and don't put them back all nice and neat, nobody's perfect, and you can't tell me none of you have ever been shopping and put things back perfect or folded every shirt you've looked at. You have to touch the product to get a feel for it, besides it gives me something to do when we get slow. My feeling is you should set an example for other employees that you don't have to be told to clean up the shop, take initiative and in the end usually your bosses take note of things like that. I write these things down to share the experiences with you, I may come off as a jerk telling the stories like I'm talking down to people, I'm really not. Honestly these are the messed up thoughts I have running through my head as I'm helping some these people out. :)