Bungee Man

TBLfan, the whole point of my reply was that I don't think what he said was good customer service. He could have said something along the lines of what you just said above, and have gotten his point across in a more tactful way. Which to me would have been better customer service.

Less stopping power maybe, but I don't think it compares to buying a gun, and then killing your son. Am I missing something here?

So cars with a new pair of less expensive brakes don't stop at all? They just go crashing into everything? As far as what's good customer service. Lets start with tact.

the man came back and got the brakes... Or did he? Even if he did buy them. I still wouldn't consider what he said as good customer service, and I'd question anyone who thinks it is.

That's some great customer service. I know you were only 14, but you couldn't of found a nicer way to get your point across?