mac26

What? what are you riiiiiiiiiiiiiiiighting about? Can anyone back me up on customers refusing a proper size? Another classic reason for a customer to get a discount is because they are "GOOD FRIENDS" with the LHS owner, Manager, Sales Rep, rink owner, etc. etc. etc.

Ummmmmmm..............perhaps you shouldn't give them a pair that is 2 sizes too big to try on. Just a thought. \ Nah. Nah. They try on pairs that are the proper size refuse to except that go to the shelf and pick a size that they feel is right for them and after I debate with them forever i give up and just ring them out.......JUST A THOUGH

When you are fitting a customer forever, and they get skates that are two sizes to big for them. The kids and their parents look at you like YOU do not know what you are talking about........Your frustration builds up when you see that benders foot coming out when they are walking around...."THESE ARE A PERFECT FIT"