True hockey stick warranty frustration

[Sniper9 529]

Long story short, I broke my true stick within the warranty period. I got the stick online via a Canadian website so the Warranty process is the same as US retailers where you submit an online form. 

On Jan 14, I get an email a couple days later advising the warranty is approved but my stick was on backorder until March, and they ask if I wanted to wait or if I would accept a similar replacement. I reply giving a list of options and ask them if that is ok and to advise me of the outcome. Nothing. 

I sent two more emails over the past two weeks simply asking for an update regarding the situation with no response. 

I called them today, and of course there is no answer and I left a voicemail message for call back. 

I'm getting pretty frustrated with the lack of communication. All I want is an update. A simple "we can't honor those options therefore you will have to wait until March" would suffice. I just need to know the status so I can plan around not having the stick for the next couple months. 

Anyone else deal with the online Warranty submission and are able to provide the timeline for when you received your replacement?

 

 

[VegasHockey 1280]

TRUE is usually VERY good about warranty stuff. I dont think we have ever had an issue and our store offer advanced exchanges for sticks so we deal with them often regarding sticks, skates, bags, and protective gear. 

[Sniper9 529]

1 hour ago, SkateWorksPNW said:

TRUE is usually VERY good about warranty stuff. I dont think we have ever had an issue and our store offer advanced exchanges for sticks so we deal with them often regarding sticks, skates, bags, and protective gear. 

Good for your customers.... But so far my experience is disappointing. Probably won't get a true stick online anymore if I potentially have to go through this dragged out process.

[VegasHockey 1280]

26 minutes ago, Sniper9 said:

Good for your customers.... But so far my experience is disappointing. Probably won't get a true stick online anymore if I potentially have to go through this dragged out process.

What email have you been trying to contact them at? 

[Sniper9 529]

46 minutes ago, SkateWorksPNW said:

What email have you been trying to contact them at? 

Warranty@truetemper.com

The same email that provided me with the confirmation RMA.

This was also the same email that contacted me advising my stick was on backorder and asked if I wanted to wait until March or if I would accept an similar replacement. I replied to this email with a list of options and asked them to update me if the options I listed were available. Then a couple followup emails asking for an update with no response. 

Edited February 1, 2020 by Sniper9