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1) what would you change about the toecap? Sleeker design? Not as tall? The thing is, the toe cap is essentially a sleeve that goes over the one piece boot. It's not a traditional toecap that provides structure to that part of the boot. Well maybe it does but not to the degree of other skates. Trues cf shell encompasses the entire foot including the toe areas and stops about an inch up. The design of the toe cap also allows for the tongue to be adjusted allowing for people to reduce or increase volume depending what they like. 2) the holder is brand new. Some will like it and some won't. 3) the bulge at the back of the heel is the shape of the individuals heel. How would you like it shaped? If they made it a generic shape that would take away the custom aspect of the boot. If they added layers above the bulge to smooth it out, that would add unnecessary weight at the cost of aesthetics. I guess ultimately, if you are getting custom skates, you're generally at a point where fit is paramount over anything else, otherwise you'd be rocking retail skates. Imo, the esthetics of the true customs have come a long way since they debuted in 2017.