Again, I'm not in the industry, but in ours, in situations where the manufacture " digs in " usually the retailer can get involved
and make some calls to help out. Often times a solution can be reached, one that's often done is to split it in thirds with
each party being responsible for 1/3rd the cost of repair or replacement.....manufacture , dealer, customer.
You somehow need to find the right contact at Bauer.....somebody who can actually make a decision vs. the canned
reply of "better luck next time".
Seems like if the skate took a hit to do that kind of damage the player might remember it.......
Dave