I was told the issue I was having is "normal". While it may be, it is digging into my steel and I cant imagine it is going to go well but I wont know for a while. I don't think it transitions well on STEP or LS3 (any taller steel). That being said, take that with a grain of salt since I have only done a few sharpenings and am not trying to badmouth the company, the product seems solid, I just don't know that the transition when it hits tall steel is as flawless (you can see the minor dent with 1 sharpening on my old post a week or so ago). I want the Sparx to work more than you know, we have a huge wait to get sharpenings at the rink and it literally takes an hour+ extra on game day going early (thats assuming you even get a good sharpening). I am going to keep updating in here. Between answers here and answers from the company I have heard move the wheel down and move the wheel up, basically trial and error which sucks since I may ruin brand new steel but I'm willing to figure it out