I'm getting into TRUE and have received great responses from the CUSTOM support. I've learned that TRUE doesn't make half sizes so they put in toe foam to make them smaller. So if your a size 10.5, you'll get a size 11 skate with 1/2 inch toe inserts which you jam into the toe box. I've done it. I got a pro's size 11 and took out his 1/2 toe insert and put in new 1/4 inserts. You can google it and see TRUE show you how to do it with the "how to" series. I'm also looking to repair, replace the protective wrap aka FiberSHIELD. I was gonna spot spray it with a clear coat but now have learned from this thread it's a plastic wrap heat shrunk on so glad I didn't put epoxy on them. Thanks!!