Mine has to parents that let their kids run wild, destroy the store and don't give a s--t.. I had a guy come in who watched their kid pee his pants, get it all over the floor, quickly pick up his kid and walk out... Darkstar.. bang on with all your observations too.. the sharpening thing drives me nuts.. I love the customer that comes in 5 minutes before he's on the ice... expects me to sharpen his skates before every one else who is waiting .. and then gets all bent when I don't..