Shop workers aren't perfect either. I had my skates dropped off a day before a game. When i went to pick them up about 45 minutes before the game my skates weren't there. It turned out they had given my skates away to someone else. It took them about 20 minutes to track down the person they gave the skates too, and another 20 for her to show up with my skates. It all worked out in the end, but being told we lost your skates is not a good feeling. Especially right before a game.