Quick story. A buddy of mine bought some skis from shop A. He brought them to shop B to have the bindings adjusted and the edges done (shop B close to home and trusted we their techs). The owner of shop B wouldn't do it and told him to bring the stuff back to shop A. Neither me or my buddy purchased anything from shop B again. Shop B lost thousands of dollars in business over $50 in tech work. So it's not that I don't understand it, it's I don't think it makes very much business sense. I didn't buy the skates there, so what. I'm in your shop now looking to do business. If you're gonna turn me away or charge me triple, I'll probably never shop there again. So not only did you lose out on the skate purchase, you're gonna lose out on the stick purchase, the glove purchase, monthly sharpens, ect.. ect.. Imagine if auto dealers did this with repairs and service, you'd be looking at a $100 oil change. Hey if you bought the car from them it would have been free. When it comes to baking I understand the charge. It's time consuming and it's part of the fitting process. So the shop should donate services to you, somebody who bought elsewhere due to marginally lower prices already even if they knew any service they got would be crappy, just in the hope that you MIGHT return and spend money at their shop in the future. Which you wouldn't. You demonstrated that when you bought elsewhere for a buck or two less on a thousand dollar piece of equipment. Why in hell would they cater to you? I dont see it as them wanting the shop to cater for them. Its more the fact that the shop owner wouldnt even do the work. It could have been a brand that shop didnt carry and couldnt get, it could be a variety of reasons why he went to another shop to get his product. In the end I cant blame the guy for not going back and spending money at shop B for the simple fact they refused to do the work, even though it seems this guy had no problem paying for it. To me thats the equivalent of me going into my LHS and them refusing to sharpen my skates because I didnt buy them there.