JJ, I will do my best to explain, but it really is complicated. From my understanding because I am in a 7 EE totalone, my instep is deeper (my heel goes back into the skate further correct.) Therefore the top of the boot wraps around my ankle and lower shin too much. The top edge of the boot (comfort edge which by the way provides zero comfort) on both sides digs into my shin bone as I skates and turn etc. Also the second last eyelit (I don't use the top eyelits as they are way too high) digs into my inside ankle bone when I tighten my skates, but more so the front of the knobby inside ankle bone. So not only do I get lace bite from these useless totalone tongues, The stiff boot material causes horrible pain to the point of their being a calcium deposit or bone spur from it. Now I have tried a little thicker insole to lift my foot up, but it doesn't help enough. I have tried different thickness or foam under my socks and nothing provides any relief. I just sort of suck it up and deal with the pain until I can't any longer. Also I have found by droping down a size my foot just doesn't feel comfortable nor does it even touch the bottom of the boot, yet when they measure my foot it isn't even a true EE or even an E width. Also when going down to an E width, the eyelits don't wrap over top of my foot enough and the laces end up cutting off the circulation to my toes. So if the above paragraph made any sense at all, basically what I need and is a boot that is just deep enough to have enough wrap over top of the middle of my foot so that the the skate laces don't dig in, and also so that the top of the boot doesn't wrap around the front of my ankle and shin where I flex forward. Now if I cannot get a lower cut boot, then I fear The Bauer customization route is useless to me. I Also find that factory skates always have an arch in the boot that is to far back and not stretched enough to accomidate my flat long arch. I have tried every insole one can think of excpet fot the custom Graph insoles. I currently just cut out a temporary insole from a roll of Blue Camping foam that is about 5/8" thick. JJ I could talk to you or anyone else for an hour or more with the BS I have gone through growing up and now in my 30's with skates. It really makes playing hockey very un-enjoyable now a days.