For me the True experience was not great so far. My pair was done with an obvious error that was probably on the manufacturing side, or maybe the scan went wrong but then its probably very obvious. Because its punched in right where it has to be punched out. And there is nothing I can do about it. Inside the skate its punched in even more seriously that it almost feels like there is a nail inside the boot. I barely walk after a skate session, so now I skate not more than once a week just to stay in the team.
I spent few weeks trying to break in, then 20 days trying to repair it at different local shops. I used all the techniques that I found on the internet, but its just made this way and goes back every time.
And now I am being completely ignored by True for more than 2 weeks. Its close to 2 months with very little hockey time to me.
I guess its not really a custom experience if in case something goes wrong they don't do anything. I'm basically being ignored, all I got was once or twice messages that they will look into my problem and get back to me.
I dont know if I should buy new skates and just forget about it, or if they will make a new right skate and I pay for it, or they make it for free, and when it will happen.
My boss will probably send them a Christmas card, thanks to them I really spend more time working instead of ... you know ... enjoying staff.