RX 60 help

[jeff080 0]

Hello all, first time poster here. I bought a pair of RX 60's last week. Best skates I've ever used, I love them. However, the toe cap is coming unglued or something and my sweat is trickling out onto my wheels. It's damn near impossible to skate on wet wheels. How is Bauer's customer service? Will they replace the skates? I really hope so. I haven't baked them and only wore them twice. Has anyone else experienced this?

[Kyle Friedman 9]

I would contact bauer's customer service. They are fairly easy to work with and they should be able to either fix it, refund your money, or give you new skates.

[the_game 452]

Might want to start w/ the original outlet where you bought the skates rather than going directly to Bauer.

[jeff080 0]

Yeah I emailed hockeyboss.com and they told me to go straight to Bauer even though Bauer's warranty guide says to go through the retailer. I suspect it may be because they are out of the RX 60's in my size? Or they are ignorant to the process. What would you guys do in this situation?

[Kyle Friedman 9]

In that case i would contact Bauer, telling them that you were told by the retailer to contact Bauer's customer service.

[jeff080 0]

I sent Bauer an email earlier. If they end up replacing the skates, is there still a chance they have the RX60's? I don't want to end up with the XR5's or something. I feel these are way above the XR5 as far as quality goes. By the way if anyone can't tell, I've never been through something like this haha.

[Kyle Friedman 9]

Chances are they will not have any rx60's left, and they will most likely replace them with xr5's. If that is the case, you could request to have them fixed, or take them to a skate shop yourself and have them fixed. I agree, the rx60's are higher quality then the xr5's, for sure.

[jeff080 0]

I spoke with Bauer customer service today and I was completely surprised when she told me they are replacing them with the APXRs! I would have been totally cool with them just fixing the RX60's but this is awesome. I'm still waiting until they are at my door step to believe it though. Thanks Bauer!

[Kyle Friedman 9]

Wow, I am quite impressed. That is awesome, enjoy the skates man!

[MissionBauerTom 5]

I spoke with Bauer customer service today and I was completely surprised when she told me they are replacing them with the APXRs! I would have been totally cool with them just fixing the RX60's but this is awesome. I'm still waiting until they are at my door step to believe it though. Thanks Bauer!

Your welcome jeff080! We appreciate your feedback on the RX60's and are glad that you were a fan of the product aside the toecap leak. Enjoy your new skates and please keep us informed on what you think of your new APXR rocket ships. Hope all is well and keep rollin'!!

[jeff080 0]

Thanks Tom! I got the APXR's in today. All I can think of when I look at them is Batman. They are very Batman like to me haha, badass batman looking though. Initial thoughts right off the bat: cut the edges off of the soles (minus the toes). They produced a pressure point that was extremely painful. I've been sitting here on the couch all night wearing them. More review to come tomorrow when I play for the first time in them.

[Kyle Friedman 9]

Did you bake them? They are supposed to be extremely heat moldable.

[jeff080 0]

I haven't baked the yet. Not sure if I'm going to either. What do you guys recommend?

[Vet88 674]

Wear them once, see how they fit. If you have a lot of pain then you can bake them to improve the fit.

[Kyle Friedman 9]

I agree on the wearing them once first but, I do recommend baking them. The only thing it could really do is help the fit of your skate, and it should relieve any hot spots you have. If not you can have them punched out.

[toade 0]

Jeff, can you look at the instructions and tell me what the baking instructions are... want to bake mine but not sure the proper temp/mins

[jeff080 0]

My feet are screaming after wearing them last night! As soon as they dry out I will be baking them. According to the instructions, 175 for 3 minutes no more than three times.

[Kyle Friedman 9]

Id go more than 3 mins, most skates are supposed to be baked for closer to 6-9mins arent they?

[toade 0]

Yeah, 3 minutes seems crazy low for these skates. They still seem VERY stiff at three minutes.

[jeff080 0]

I hooked them up tonight. Pressure points? Gone!

[toade 0]

Bake them yourself? Just 175 for 3 mins?

[henryb 4]

I have baked my RX:60's twice at my home. This is the procedure I used: I pre-heated my oven to 170F. Turned it off. Put one of my RX:60's on a cookie sheet covered with a towel, so the skate does not touch any metal directly. Let it sit inside the oven for 7 minutes. Removed the skate, immediately put it on, tightened it quite tight. Stood up on the skate... As this is how your foot shapes when you use it. Reheated the oven to 170F. Turned it off and repeated with the other skate.

[jeff080 0]

Henryb, I did the same exact thing. They now fit like gloves. Easily the best skates I've ever owned.

[henryb 4]

Mine too, fit like a glove! Absolutely the best skate I have ever owned! Not to mention with Sprung's mounted, brings them into a league all by themselves!