Botched holder replacement

[maestro 1]

I decided to give marsblade i2s a try and had them swapped out at a local skate shop. I went from 263 tuuks to 272 i2s, so I knew some holes would have to be drilled. Picked them up this morning, didn't look too closely, but there are clearly issues, primarily the fact that one holder is mounted quite off-center.  

Upon looking more closely, the holders are pretty beat up, rivets are installed at an angle (one wasn't even set and fell out), copper rivets are in the wrong spots (not sure how much that matters?), they appear to have cracked one section of the carbon outsole, and one holder appears to be bent so the steel isn't straight when inserted. At first I thought it might not be too bad, but this is pretty mangled. 

Now my big concern is the extra holes in the outsole. Is this repairable?  They also mangled the old holders when removing them, so they don't seem to be usable either. Going to take them to the only store that's open on Sunday (big box store unfortunately) tomorrow to see if they have a solution, then going to see what the original shop can do to resolve their f up.

https://ibb.co/Bw9XWj7

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Edited October 5 by maestro
Updated info

[stick9 890]

Holy crap, that's brutal. I am pretty sure I could do a better job and I've never mounted a holder in my life.

[maestro 1]

Aside from the "hack" mounting (sloppy rivets, copper in the wrong spots at heel, slipped drilling into the outsole, using rivets that are too long, old holders massively beat up when removing), I took them to another shop yesterday and the tech there said in terms of being "centered" they looked about where he would have put them.  He also ran a steel tool down the blades to check for straight and said they passed the "test".

 

He fixed a couple of the rivets for me, and I got out for a skate this morning.  They felt ok, but it was hard to tell if the one blade was pulling or not. Part of me was thinking the sensation was just in my head. The tech who mounted them did say he reused the rear holes, and only had to drill 4 holes up front, so I'm not sure if they will be mounted too far forward?  I don't know if it's worth bringing up with the original shop and asking for some sort of refund, or if I should just move on and take future business elsewhere. 

 

[jkent27 6]

4 hours ago, maestro said:

Aside from the "hack" mounting (sloppy rivets, copper in the wrong spots at heel, slipped drilling into the outsole, using rivets that are too long, old holders massively beat up when removing), I took them to another shop yesterday and the tech there said in terms of being "centered" they looked about where he would have put them.  He also ran a steel tool down the blades to check for straight and said they passed the "test".

 

He fixed a couple of the rivets for me, and I got out for a skate this morning.  They felt ok, but it was hard to tell if the one blade was pulling or not. Part of me was thinking the sensation was just in my head. The tech who mounted them did say he reused the rear holes, and only had to drill 4 holes up front, so I'm not sure if they will be mounted too far forward?  I don't know if it's worth bringing up with the original shop and asking for some sort of refund, or if I should just move on and take future business elsewhere. 

 

It's pretty obvious the the first "tech" who worked on the skates has never replaced holders before.  Nobody with any experience at all would place the copper rivets where they were.  Steel rivets won't hold in that back position.  If I were that shop owner, I would want to know if extremely sub par work was occurring in my place.  For a small business, service and quality of work are everything.  That's the only way to compete with the big stores.

[maestro 1]

7 minutes ago, jkent27 said:

It's pretty obvious the the first "tech" who worked on the skates has never replaced holders before.  Nobody with any experience at all would place the copper rivets where they were.  Steel rivets won't hold in that back position.  If I were that shop owner, I would want to know if extremely sub par work was occurring in my place.  For a small business, service and quality of work are everything.  That's the only way to compete with the big stores.

So the copper locations should be changed, or I'll have the rivets loosen up?  

[jkent27 6]

28 minutes ago, maestro said:

So the copper locations should be changed, or I'll have the rivets loosen up?  

In my opinion, they're gonna pull out eventually.  I'm surprised they lasted thru your first skate in them.  I'm guessing because the coppers are in that front position it gave the steel a little more strength.  If they were my skates, I would put coppers in the back.  I'm actually surprised the second shop you took them to didn't say anything about that.

[maestro 1]

37 minutes ago, jkent27 said:

In my opinion, they're gonna pull out eventually.  I'm surprised they lasted thru your first skate in them.  I'm guessing because the coppers are in that front position it gave the steel a little more strength.  If they were my skates, I would put coppers in the back.  I'm actually surprised the second shop you took them to didn't say anything about that.

Looking more closely at the skates the rear inside of the left holder (the one that looks really ugly) is starting to pull away from the boot and I can flex it and open it up more by hand. I guess I should deal with that before my next game tomorrow night

[jkent27 6]

15 hours ago, maestro said:

Looking more closely at the skates the rear inside of the left holder (the one that looks really ugly) is starting to pull away from the boot and I can flex it and open it up more by hand. I guess I should deal with that before my next game tomorrow night

They'll be fine to skate in for now, but I'd deal with it as soon as it's convenient for you.  From the looks of the pictures it's probably a good idea to get a lot of those steels replaced by someone with some experience on a riveter.

[caseyjones 26]

It blows my mind that some of these shops are willing to take something that the owner paid hundreds of dollars for and completely butcher them.  Hope it works out for you in the end 

[maestro 1]

On 10/9/2024 at 10:28 PM, caseyjones said:

It blows my mind that some of these shops are willing to take something that the owner paid hundreds of dollars for and completely butcher them.  Hope it works out for you in the end 

Yeah, it's pretty frustrating. I'm a small business owner myself and if I'm not confident in my ability to provide customers with a quality product, I pass on the job. Not to mention this shop charged me twice what I would have paid elsewhere (I didn't check prices until after I had paid them). 

I had the steel rivets in the heels replaced with copper. Skated a full game in them and they seemed ok, hard to tell since I'm adjusting to several variables. I'll likely replace the boots in the next year or two, so that takes a bit the sting off. If they were new boots it would have been a different story.