So why would you have given a new stick to someone from your town? We don't have an LHS in my town, so I have to go somewhere else. I hope they won't discriminate against me just because of my address. Don't get me wrong, I think the woman you described was way off and you dealt with her the right way. But why make an exception for someone local? As you said, it's Bauer's policy that warranties are made directly through them. Megamandan does have a point. Store loyalty should be rewarded. Nothing strange with that. But store loyalty is different than being local... unless that is what he meant by "local"...