I agree chippa13. It is the same no matter what line of business you are in. When you have to deal with the public you get all types. I worked at Wal-Mart in high school and it was the same way. People would take stuff out of packages, try and return something they have used for a year without a receipt, and the worst is stealing. People would open a package of underwear and steal one pair. I mean if you are going to steal why not just take the whole package. You are going to have to deal with jerks as well as good customers. That should make you value the good customers even more.