Chadd, One thing you missed. You forgot to ask him if he needed a left- or right-handed cut. As I am sure all expert customers know, this what all NHLers do. If you have a left-handed cut, and the ice is warm, say 23 - 24+, then they skate faster counter clock wise. With a right handed- skate blade cut, on warmer ice, they would have to adjust to skate clock-wise, and make up for speed lost due to extra fricting. This is whay each NHL team has a left-handed and a right-handed equipment tech. What hollow do you use? And what hollow is that? Not everyone uses the same hollow at that level ok, our "deep cut" is 3/8", that way if you need to adjust you now know the measurement a week later the guy returns You're 6'+ and over 225 pounds are you sure you want a deeper cut? (thinks to self, not this shit again. God, please strike me down right here and now) And what hollow is that? (thinks to self: what a friggin idiot) I'm sorry I won't do that, it's too dangerous for these ice conditions it's also my responsibility to prevent you from injuring yourself Have a nice day