gagner89

Hey move to Toronto I will hire you.......LOL. Now thats the way all employee's should think. Try to earn there business. A good salesperson will outsell the cost everythime. Example: I want to go buy skate X online can you fit me. Sure can. Guy gets socks off look at feet Sir/Maam that skate will not fit you let me show you why. They try on Skate Y and its the same price as X on sale online.......guess what there buying.....Y. Unless they just are not smart.....and that happens. But I bet the above poster sells Y's all day long and is a top sales person. Thanks for the offer! :lol: The source for sports store I work at here treats me brilliantly, don't think I'll be moving for a while!

As long as customers are completely honest and open about the fact that they are looking to buy skates online, I don't mind helping them out one bit. Now, if it was really busy, someone intent on buying skates online might get less of my attention than someone who would most likely buy the skate from my shop. On a quieter evening... heck, I try help them out so much that they feel that the price difference is well worth it!

Had a customer come in last week... "Hey man. I'm in XXXXs now and they're broken down, and I'm looking at a pair of S15s as replacement. Now, I've found them online for almost $200 cheaper shipped than you guys have them here for... so I'm probably not going to buy it from you guys. Could I try them on just for sizing? I won't take up your time helping me out since I won't be buying from here anyways." I sat him down and measured him up, did the usual fitting procedure. 40 minutes later, he left the place with a pair of One95s. (Those are about $50 more than the S15s we have) Wish more customers were like that.

Having given all the SIDAS ones of a useful size away (who buys those crappy things?!), I might start giving away Superfeet if the box has no insoles.

Not a complaint about customers as such...but rather... Why can't Graf solve their issues? When their skates finally do arrive... and if the holders are aligned and stitching is fine... half of them come with 0 or 1 insole. Or, 2 left ones. Or 2 right ones. It gets...annoying to say the least.

"Uhh... do you have time?" "Why, sure! How can I help you?" "I'd like to try on every pair of 7 and 7.5 skates you have"

I would SO want to join you guys if I lived out west...

Very beautiful. Makes me wish my team wore red rather than green!