Issue With One90s

[DarkStar50 679]

It never became extinct. It was just never always true. Some customers lie as sure the sun rises in the east. Get out from behind the desk and get on the sales floor on my side of the field. Then your experiences will be the same as mine.

[ag12 0]

Sorry, but the customer is NOT always right.

You can have that attitude, but in my mind it's not a healthy one and your certainly welcome to it...... So sorry I disagree with you on that one.....

[ag12 0]

It never became extinct. It was just never always true. Some customers lie as sure the sun rises in the east. Get out from behind the desk and get on the sales floor on my side of the field. Then your experiences will be the same as mine.

That's what one calls the "cost of doing business" and believe me sales people lie too (I've seen plenty of that), it keeps the commission checks rolling in. Don't get me started on that one...........

[djinferno 2]

Sorry, but the customer is NOT always right.

In this world, Customer IS always right, if hes not, he should be refunded...

[defence18 1]

Bauer should have to ability to back that claim up. O-zone admitted they didn't have enough in inventory, so I was making a statement based on that claim.

ag, Just out of curiosity, what claim are you making? For the life of me, I can't figure that out. Is it that NBH should stand behind their product? That this shouldn't happen to NBH skates?

[defence18 1]

Some customers lie as sure the sun rises in the east.

Which is also a reason why a LHS cannot simply go handing out warranty replacements like some have suggested.

[djinferno 2]

It never became extinct. It was just never always true. Some customers lie as sure the sun rises in the east. Get out from behind the desk and get on the sales floor on my side of the field. Then your experiences will be the same as mine.

So the sales guy is honest? :lol: Seriously, sales people will say what ever to sell something, rare are the ones who tell things like they are...

[DarkStar50 679]

The cost of doing business? Do your bosses accept your wholesalers and suppliers, your staff lying to you? Is that part of your cost of doing business? You do not seek the truth and are willing to accept less than the truth from the people you work with? I do not work in a "corporate" situation like that. I deal with the public where my honesty, integrity, and reliability is judged every day I come to work. My reputation as trustworthy is everything I have. I will always be honest and up front with a customer. That is why when a customer is lying to me and I know it based on the information I have and my experience, I know that "The customer is always right" is the biggest farce going in the world we live in.

I invite anyone to walk in my shoes for 8 hours and then we will talk.

[djinferno 2]

Some customers lie as sure the sun rises in the east.

Which is also a reason why a LHS cannot simply go handing out warranty replacements like some have suggested.

If it's broken, it's broken, replace it, if it's not in the timeline of the warranty thats another story...

Please man, before you can claim that someone is liying, he needs a track record, if not, you have to give him the benefit of the doult....

Now same guy 4 times in a month is another story...

Thats business my friend, anything less is wrong, 600$ + skates require 600$ service...

[djinferno 2]

The cost of doing business? Do your bosses accept your wholesalers and suppliers, your staff lying to you? Is that part of your cost of doing business? You do not seek the truth and are willing to accept less than the truth from the people you work with? I do not work in a "corporate" situation like that. I deal with the public where my honesty, integrity, and reliability is judged every day I come to work. My reputation as trustworthy is everything I have. I will always be honest and up front with a customer. That is why when a customer is lying to me and I know it based on the information I have and my experience, I know that "The customer is always right" is the biggest farce going in the world we live in.

I invite anyone to walk in my shoes for 8 hours and then we will talk.

Dude, if you're dealing with a unhappy customer, the product company should be able to back you up and allow you to refund the buyer...

Anything less from the manufactuer makes your job hell and you're right, i'd hate to be in your shoes...

Then again, I'd like you to be in my shoes, with the prices of things, when I was in sales, beinfg the sales guy was the good side of the fence in any situation...

And unhappy customers where always right within the rules...

[JR Boucicaut 3797]

One minute with me in my shop and you will know how I do business.

The customer is NOT always right.

[JR Boucicaut 3797]

Djinferno - It's different in a service-oriented retail environment. Repeat customers, word-of-mouth, reputation...the ones who take your money and are dishonest are exposed quite quickly.

[DarkStar50 679]

I'm happy in my shoes. When you do this as long as myself or JR, you can see the bs coming long before it gets here.

djinferno, you are 100% truthful? Never lie to a salesman? Never lie about a stick breaking and trying to return it? Give me a dollar for everytime I've heard "but I only took one shot." Meanwhile I can see the red paint from off the goal post where the guy cracked the shaft in two. As Imus says This ain't my first rodeo.

[djinferno 2]

I'm happy in my shoes. When you do this as long as myself or JR, you can see the bs coming long before it gets here.

djinferno, you are 100% truthful? Never lie to a salesman? Never lie about a stick breaking and trying to return it? Give me a dollar for everytime I've heard "but I only took one shot." Meanwhile I can see the red paint from off the goal post where the guy cracked the shaft in two. As Imus says This ain't my first rodeo.

I can't speak for others but for myself, I'm always honest about purchases only because when I spend my money, I only expect the best, If I break a stick within 30 days, I bring it back, if after I throw it away...

Sh^%, I paid, I have no reason to lie!?!

I don't mind paying as long as I get service when stuff happens, to me thats in the price of high end stuff, If my stuff goes bad or I feel like i did not get what I paid for, I lose it because money does not grow on any tree that I own...

I ear what your saying tho, I just find it unfortunate that a couple of scamers make it bad for everyone...

Pictures on credit cards, Car insurance, you name it, someone always try to scam something...

[ktang 34]

"The Customer is always right" started as a marketing slogan, and we all know that marketing and advertising is all about exaggerating, right? ;)

If that is a company's policy, its best customer-service employees would leave because no matter what they did, the problem customers would always win.

Look at SouthWest Airlines. They have great customer service because their employees are well motivated. If there is a dispute between a customer and an employee, SWA will back up the employee because they are reasonably certain that the employee made all reasonable efforts to appease the customer. I think most well-run LHSes work like this.

If a company or store gives the best customer service possible, but the customer still complains, then it would be better to lose this particular customer.

Unless you are a hockey company and the particular customer is your star pro endorser... :)

Back to the outsole problem: Miserable is OK with the customer service so far. Yes, there may be a design or material defect because others have the problem. But, this is a new skate design for NBH, so some teething problems should be expected. "Leading Edge -> Bleeding Edge" - jjtt99

[ag12 0]

The cost of doing business? Do your bosses accept your wholesalers and suppliers, your staff lying to you? Is that part of your cost of doing business? You do not seek the truth and are willing to accept less than the truth from the people you work with? I do not work in a "corporate" situation like that. I deal with the public where my honesty, integrity, and reliability is judged every day I come to work. My reputation as trustworthy is everything I have. I will always be honest and up front with a customer. That is why when a customer is lying to me and I know it based on the information I have and my experience, I know that "The customer is always right" is the biggest farce going in the world we live in.

I invite anyone to walk in my shoes for 8 hours and then we will talk.

I understand that you personally have a lot to lose if you don't uphold honesty, integrity and reliability in your job, that I can understand and respect that, but that is not what we are arguing here. I think that's great you think and operate that way and it's too bad all business isn't that way, but that's not the world we live in. You and I are coming from different perspectives and that's partly where the problem lies here in our discussion. I have no problem with you or JR, this isn't a personal attack on either of you. Hey, if the company I work for is pushing out crappy products then the customer better be throwing it back in our face right or wrong in our eyes. The growing company I work for is routinely beat up by Wall St. through the stock price and during earnings calls, it's not pretty, but they are the customer and we better do what they say whether we like it or not. Lots of people have been dumping our stock lately because of some slip ups.

Back to this whole issue though, we have a new skate with a price higher than ever and recent issues and feedback hasn't been good be the issue small or big. Now I don't know how many One90's Bauer has shipped nor how many complaints have been logged, but when the responses have been noted here on this board an in a LHS (a 1st Line Dealer) and who knows where else, then why not push back a little? I have people pushing back on me all the time, I have no problem pushing on someone else....

[DarkStar50 679]

ag12,

It sounds like things have been a little bit different in the real world setting than the classroom setting. As Bear Bryant once said, "Son, you are going to knocked on your ass in life a few times. You better get used to it."

[ag12 0]

ag12,

It sounds like things have been a little bit different in the real world setting than the classroom setting. As Bear Bryant once said, "Son, you are going to knocked on your ass in life a few times. You better get used to it."

Darkstar50,

You know what my man....... you don't have to tell me that...... Save your breath.... That proves nothing..... I've been knocked down a few times in my life, so please don't patronize me......

The problem I see is you take this all too personally.

As the price of a skate goes up, the EXPECTATION of the customer goes up also....

[DarkStar50 679]

I have already been your age. You haven't been mine. Its nothing personal.

I guess your expectations will never meet your reality.

[ag12 0]

I have already been your age. You haven't been mine. Its nothing personal.

I guess your expectations will never meet your reality.

Wonderful, so were you dispensing quotes while handing out supposed advice then?

No I suppose my expectations will never meet my reality, whatever the benchmark my reality is that you are suggesting.........

And I've come to a conclusion that "at the end of the day" you aren't qualified to answer my question or concerns anyway, you don't work for Bauer. You sell the skates which is why you may not like this negativity or doubt. But your not the product manager so any questions surronding the development of this product you can't answer.....

[DarkStar50 679]

Unfortunately, at the end of the day, when you go to purchase skates, the product manager will not be there to answer your questions, fit your skates, or solve your problems, if you have any with the skates. Actually, I do work for Bauer. I also work for RBK, CCM, Easton, and every brand in the shop. Guys like me won't have every answer for your questions, needs, and concerns but we are all you've got.

[mattopiela 0]

Matto,

I was responding to the holder question. We can expect that to happen as well. I do believe though that some guys tend to over-react a bit. That is why I mentioned calming down. This is all part of everyone getting too excited by the hype.

I agree on the over reacting part but I also understand it. I mean these one90 skates are supposed to be the best skates out there, and like someone already stated there seems to be a lot of issues occuring just from the MSH members. And look at it this way, I am stuck with a 600 dollar skate thats falling apart, and I don't even know when I will get my replacement pair because NBH is backed up by orders, how is that fair to me as costumer ? I mean if the product is defective it should be replaced right away, especially when its within the warranty time, costs the most in its category and is falling apart because of a manufacturers defect. And if it can't be replaced right away then some sort of compensation should be granted to the costumer. I think thats only fair and just.

[defence18 1]

I agree on the over reacting part but I also understand it. I mean these one90 skates are supposed to be the best skates out there, and like someone already stated there seems to be a lot of issues occuring just from the MSH members. And look at it this way, I am stuck with a 600 dollar skate thats falling apart, and I don't even know when I will get my replacement pair because NBH is backed up by orders, how is that fair to me as costumer ? I mean if the product is defective it should be replaced right away, especially when its within the warranty time, costs the most in its category and is falling apart because of a manufacturers defect. And if it can't be replaced right away then some sort of compensation should be granted to the costumer. I think thats only fair and just.

Matto,

I think that this is one of the most intelligent posts that has been entered in this thread. At the end of the day, there has been a lot of throwing around of different doctrines, viewpoints, and paradigms. This seems to be a lost cause because neither side will budge, and there is nothing wrong with that. Without one's personal beliefs, one has nothing. As Aaron Tippin says, "You've got to stand for something or you'll fall for anything." But to take this full circle, no one here has said that NBH will not replace/fix the skates in a reasonable amount of time. The real issue here is that a skate is broken, and NBH should fix it. There has been no indication that NBH will do anything but that in a timely manner. I think that this thread has gotten heated because of mere speculation that seems highly unnecessary and quite frankly a waste of time. It's refreshing to see that someone has such an intelligent and clear-minded opinion in the face of this rambling.

[JR Boucicaut 3797]

Totally agreed. NBH will take care of Miserable. Simple as that. If they don't, flame on - but let the process run its course.

[mtbutler 0]

i think the other reason why the skates are not shipping out of nbh because there afraid that the same thing that happened easton will happen to them. when easton came out with the 1300c they sent out as any as possible and they had problems with the material. they soon were swamped with defective skates. i think nbh does not want to make the same mistake. all problems that are coming out now is going to be fixed soon. give nbh time to recouperate and make all the right ajustments to the skate that are needed.