Warranty Question

[thegongshow13 0]

I recently broke a 9k O stick, reading RBKs warranty policy it says you need the serial number in order to replace the stick (if its within 30 days, which it is), however, I took a shot off the stick right where the serial # was and the puck mark blacked it out, I tried to rub it off and it wouldn't.

So my question is, how do I go about returning this stick without the serial #, should I just call reebok and explain to them the situation?

Thanks in advance.

[epstud74 24]

You probably should be able to do that. Is there an email/contact number you can reach them at? Take photos of the stick in question and add that to the email if you can, and hopefully your pro shop can back you up on that. WTF you doing spending $199 on a stick anyways? hahaha Also, do you have a receipt on-hand?

[thegongshow13 0]

yeah I have a reciept, it doesn't say the serial number on it though.

[DEATHTRON 19]

Thats a problem. Take it back to where you got it and tell them to print you a new receipt with the serial number on it. Also, isnt there a barcode abover the serial? If thats the case it doesnt matter if the number itself is blacked out, as long as they can scan the serial you should be fine.

So to recap, get a reciept with the serial number on there, send it back.

Zach

[BigDipper 0]

I think you should be alright as long as you have the reciept. They just want to know the stick was purchased legitimately and not stolen. I'm sure they will more than understand the circumstance. Just call them.

[li7039 0]

You probably should be able to do that. Is there an email/contact number you can reach them at? Take photos of the stick in question and add that to the email if you can, and hopefully your pro shop can back you up on that. WTF you doing spending $199 on a stick anyways? hahaha Also, do you have a receipt on-hand?

those dam things are more than $199 in some places

[start_today 778]

I started the process of returning an 06 7k shaft earlier this year, and whatever material the cereal number was stamped on had fallen off. It was just glued on, and probably like you, I took a puck in the wrong spot. The guy I talked to on the phone said not to worry about that, as long as everything else was in order and I had the receipt.

It ended up that I had had the stick like 40 days, so I ended up not going through with the return, but it sounded like you can do without it.

However, this may be due more to who you talk to. Call RBK (THC) and ask what you need to do.