Please take my money

[kklinder 0]

• Several weeks ago, I place an order for Sande "The Show" gloves.
  
• Six days later, I inquire about the whereabouts (since the confirmation said I'd have them in two business days).
  
• I'm told (this is all via e-mail) that they don't take the credit card with which I tried to pay.
  
• I give them a bit of grief about poor service and place the order again with a different credit card.
  
• Another week or so goes by and I inquire again.
  
• I hear back that they know my card has not been charged since charges have to be manually processed by the head of the company (?!), and that they'll look into it the next day. Also, somehow offered as some sort of consolation, I'm told that they had been victims of a hacker (oh, that makes me feel better).
  
• I give more grief (this-is-no-way-to-run-a-company kind of stuff).
  
• I don't hear back the next day.
  
• I inquire again.
  
• I hear nothing.
  
• I inquire again (requesting a phone call).
  
• I hear nothing.
  
• I tell them a couple weeks later to remove my registration from the site.
  
• They comply within a day (without response).
  
• I hope my registration/credit card details aren't lying around the company office and/or servers vulnerable to the next hacker.
  
• I'm disappointed; I hate when companies fall down on service.
  
• I hope they get their act together since it looks like they do a good job with products.
  
• I try to avoid any factual misrepresentation as I issue a caution to you guys who have served me so well on this site.
  

[uclahockey707 1]

Sometimes, when this stuff happens, you just wanna say, "so do you guys actually want to make money at some point???"

[k.nick91 0]

thats a shame. i absolutely love their gloves but have never dealt with them on customer service issues.

haha i would have to agree with UCLA on this one :P

[Dupes 1]

Personnally I have always gotten great service from Sande Hockey.

[IniNew 53]

If you'd still like some Sande Gloves, there's always great deals on eBay for them.

[Martin88 0]

Eagle hockey is the complete opposite. I suggest moving your business there. Customer service is the best I've had in my lifetime.

[titand19 0]

Ask them "You don't like Money?"

Nothing can beat the value of my 45 dollar ebay sande gloves.

[stevo_323 0]

i ordered pants from them a few months back with no hiccups, excellent service, everything was smooth and easy.

[bostonjuniorblackhawks 1]

Ask them "You don't like Money?"

Nothing can beat the value of my 45 dollar ebay sande gloves.

Is that a regular price?

The best deal I ever got on gloves was xxx's from tsr for 50