Mission

[Hockey2 0]

I sent my roller blades in to Mission for a warranty replacement pair almost 4 weeks ago (4 weeks exactly from this coming Thursday). Last week they were given permission to ship, and I was told it would only take two days for them to arrive after they were shipped. I have not received the skates yet, and I am becoming a little frustrated with the time that it is taking becuase I only play in the spring / summer months. Am I just being unreasonable with the time allowed or is this taking longer than it should?

[Chadd 916]

The warehouse is now in New York and totally fucked up. I'm still waiting for things I ordered in January that were in stock at the time.

[hehatemefrisbee 0]

I have always had GREAT customer service from Mission. BUt from what im hearing, ever since the Mission-Itech merger, it has taken a severe downfall. Now whether this has to do with the move, or the loss of personal(!) I dont know. Nut its not good to hear.

[Chadd 916]

I have always had GREAT customer service from Mission. BUt from what im hearing, ever since the Mission-Itech merger, it has taken a severe downfall. Now whether this has to do with the move, or the loss of personal(!) I dont know. Nut its not good to hear.

Some of the customer service guys are great, it's mostly the warehouse with problems. I seem to get Adam in CS most of the time, seems like a pretty good guy.

[Justin 1933 134]

Be patient...It is just been extremely difficult merging the two companies...Two different computer systems, two different customer service departments, a warehouse move....

Lots of issues, that are working themselves out...Also, if you returned 950's, we had none in stock to replace them...Those replacements have just showed up in the New York Warehouse...

[chippa13 1844]

Ahhhh, the joys of corporate mergers. Don't you just love it.

I feel for you Justin, no matter how much planning ahead is done things never go smoothly.

[Chadd 916]

Be patient...It is just been extremely difficult merging the two companies...Two different computer systems, two different customer service departments, a warehouse move....

Lots of issues, that are working themselves out...Also, if you returned 950's, we had none in stock to replace them...Those replacements have just showed up in the New York Warehouse...

I know, it's just that most customers don't care why their order isn't in. I've lost a bunch of sales over it so far.