On the other hand, this happened to me at a LHS in British Columbia recently I took both mine and my son's skates in for sharpenings. They have cards/claim tickets you fill out indicating your name, work you want done, and when you'd like get them back. For sharpenings, there are two check boxes indicating how deep you want them cut, one saying "Reg" and the other saying "Deep". Below those boxes is a line where you can specify a specific hollow. I wanted both of our skates done with 5/8" hollows and I accidentally checked "Reg" then wrote 5/8" on the line below. I then realized my error and scribbled out my checkmark in the "Reg" box. I filled out the second tag correctly and left our skates on the counter while I looked around the store for other items I might wish to buy while I was there. While walking around, I was in the area near the sharpener and overheard one of the employees telling a co-worker about "some idiot that wants a "regular 5/8" hollow". In their store I'm pretty sure their "regular" hollow is 3/8". Luckily the co-worker saw both tags and said to do them both 5/8". I stayed in the area pretending to look at new visors and when he finished, he again remarked about "the regular 5/8ths are done". Needless to say I wasn't especially cool with being the butt of this guy's humor. On the way back to the border, I decided I don't think I'm going to spend any more money there for at least a while. This spring I'm going to be in the market for a new pair of skates and was originally going to return to this particular shop because I've gone there for years. However I've also spent dough at a LHS in Vancouver and last spring bought my boys each new skates there. The Vancouver store took real good care of us and I felt I was treated well. So even though the Vancouver LHS will take longer to get to, I think I'm going to spend my money there instead of another store in the Lower Mainland that I'm not going to mention by name.