TBL: So you contact Bob about a profile, he provides his suggestion / opinion and you chose to ignore. You go to another person, have them do the profile you think it should be...and when it does not come out as you expect, somehow Bob get implicated? Granted, I have used Bob's sharpening for a long time now and agree that an in person evaluation would likely be best, but he service does work. And, if you call him, he does give his time to give you his best, which in more than I can say for many LHS. And I would bet, that after he spends time with you and you express your dissatisfaction, you would not have to issue a dispute on your charge card to get your money back. Guess Bob must have to many satisfied customers and be one of the top dogs ... who some folks want to knockdown a peg or two. edit - to fix phat finger problem