twistoffate19 0 Report post Posted September 9, 2005 Has anyone dealt with them before? If so, how is the customer service. I just broke my Hex-1 (it snapped on a slapper), and I've had it for 19 days, so I know its within warrenty. The only other people I've dealt with are Easton. Share this post Link to post Share on other sites
Chadd 916 Report post Posted September 9, 2005 Mission customer service is generally very good. Call them fast or you're waiting until next week. They close at 5 eastern. Share this post Link to post Share on other sites
Megamandan 0 Report post Posted September 9, 2005 If you can contact Justin from this site he may be able to help you as well. Share this post Link to post Share on other sites
Chadd 916 Report post Posted September 10, 2005 If you can contact Justin from this site he may be able to help you as well. That's not his job and it's wrong to expect him to handle everything relating to Mission. They have customer service personnel for situations like this. Share this post Link to post Share on other sites
JR Boucicaut 3804 Report post Posted September 10, 2005 Yep, call 1-866-4-MISSION and they'll hook you up. Share this post Link to post Share on other sites
shute 4 Report post Posted September 10, 2005 you should try and return it to the place you got it from. they will give you a new one since it's still under warrenty and it should be a lot faster. Share this post Link to post Share on other sites
JR Boucicaut 3804 Report post Posted September 10, 2005 No, the correct procedure with Mission is direct with the customer service department. Share this post Link to post Share on other sites
chippa13 1844 Report post Posted September 10, 2005 No, the correct procedure with Mission is direct with the customer service department. Exactly. And the service is top notch. Share this post Link to post Share on other sites
twistoffate19 0 Report post Posted September 11, 2005 Thanks guys...I called them today, and they are going to take it back. They are also replacing it with a Grip version of the Hex-1. Same curve and flex. You guys were not lying when you said those guys rock. Share this post Link to post Share on other sites
Justin 1933 134 Report post Posted September 12, 2005 That's not his job and it's wrong to expect him to handle everything relating to Mission. They have customer service personnel for situations like this. AMEN TO THAT!!!!!Not that I don't like to help, but all I am going to do is have you contact our customer service department...We should make this a sticky..lol Share this post Link to post Share on other sites
