Holder misalignment on vector pros

[mew1838 0]

Notice the diff between the alignment of holders on my left and right skate? Thats why I found it strange skating on my edges for my right foot. I should contact CCM and tell them abt this right?

[JR Boucicaut 3810]

The right skate looks pretty bad. Can you take a pic of the entire skate?

[mew1838 0]

Here you go, Thanks

[JR Boucicaut 3810]

Yep, it's mismounted...too close to the edge. Take it back to your LHS.

[mew1838 0]

Thanks JR

[biff44 0]

Guys, you do not just buy these skates, have them throw them in a box, and then go home, do you? Before you lay that plastic on the counter, you check out the skates very carefully!!! Are the blades straight (because if they do not start out mounted straight, you will have years of trouble getting them sharpened). Are the blades installed crooked, like in these pictures. Are there any lumps or burrs on the inside of the skates that will kill your feet after a month. Check things out! The workmanship on some skates is horrendous.

[mew1838 0]

I hope this prob can be solved :(

[jjtt99 0]

It pains me to see the poor quality control out there. I've been lucky with my CCM skates, but I would be so frustrated to shell out for new wheels and have a problem with them that only a few people know how to diagnose.

[mew1838 0]

I will contact CCM before my LHS (cause I know the LHS guys will almostly be cold and give that "not my business" attitude.) how's CCM's customer service? do they replace skates or repair them?

[JR Boucicaut 3810]

THey are going to tell you to go through your LHS. Save yourself a phone call. Then if they give you a hard time, that's when you contact CCM.

[jimmy 194]

I will contact CCM before my LHS (cause I know the LHS guys will almostly be cold and give that "not my business" attitude.) how's CCM's customer service? do they replace skates or repair them?

I agree with JR, just go to the LHS. I wouldn't agree to a repair if it involves shifting the holder and drilling more holes (not that that repair wont work) But if the skates are new, get a new pair. Since they don't have any more, they'll get one from the warehouse (or the rep can get one from another store) if any are left and return the defective ones for credit. Not a big deal so I don't see why they'd hassle you. While I've only had to return 1 CCM skate in the last few years, not a big deal.

[DaveTheWave 0]

Do any of you LHS owners inspect your skate shipments for these problems before selling them?

[Chadd 916]

Do any of you LHS owners inspect your skate shipments for these problems before selling them?

I always did.

[DaveTheWave 0]

I believe there is a period of 10 days in which you can inspect and report any problems and ship the defective skates back, right?

[whbd18 0]

Just wanna make sure mine are ok or not.They dont look mounted right to me,but just making sure.

[domileafs28 0]

actually i bought a pair of 252 tacks and the right skate blade was totally off. it was way crooked. it was my first pair of skates and i learned to skate wrong because of it; but what do you expect from a $60 skate??

represent EASTON

[mew1838 0]

My first skate was an old ccm mustang 705 ( wonder if anyone head of it before) but it was so bad that you could not move yourself in the ice !!! the holders sucked too much, no power in my strides and heavy as hell.

[mew1838 0]

damn I went to the LHS today ( 1 hr transport) And they guys said they were nothing wrong !!! NOTHING WRONG???? They are going to let the local rep take a look at them and will give me a call in a few days. I'm really dissapointed...I have always been a supporter of CCM and this changes about the way I think of the company. How can that be NOTHING WRONG??

[mew1838 0]

There the update, as I expected...When I buy a top of the line, I expect something better.

[jimmy 194]

damn I went to the LHS today ( 1 hr transport) And they guys said they were nothing wrong !!! NOTHING WRONG???? They are going to let the local rep take a look at them and will give me a call in a few days. I'm really dissapointed...I have always been a supporter of CCM and this changes about the way I think of the company. How can that be NOTHING WRONG??

Because faceless people on a bulletin board are not always right. There may be nothing wrong. Yop can't make an educated or proper decision using a picture someone posted on a BB.. Let the process work. The rep may decide they are defective. My rep is a great guy, but he lets me make the decision if I think a skate is defective, no questions asked. I send them back. CCM has never questioned or refused a credit. IMO they are a very good company in regards to defects, which are rare as far as my experiences.

[mew1838 0]

CCM replaced these skates with the new 10.0, I really appreaciate it, I would put them on par with Easton and Mission now. Keep up the good work guys :) !!!!

[Sticks of Fury 0]

That's an awesome replacement!

[gavin 0]

Good stuff Mew, good to hear. I'm glad everything worked out for you. I wonder if CCM is kinda a hit and miss senario... depending on what "local rep" you get.

[mew1838 0]

Well I have grown fond of my easton synergy 700 in these couple of weeks, just wondering if I should switch back to the vector 10.0s.

[Chadd 916]

CCM replaced these skates with the new 10.0, I really appreaciate it, I would put them on par with Easton and Mission now. Keep up the good work guys :) !!!!

There are some very good people at CCM, glad to hear they resolved your problem.