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smu last won the day on November 23 2018

smu had the most liked content!

Community Reputation

28 Good

About smu

  • Birthday 03/25/1949


  • Skates
    Bauer Supreme s180
  • Stick
    Warrior Junior QRL
  • Gloves
  • Helmet
    Bauer 9500
  • Pants
    Bauer TotalOne
  • Shoulder Pads
    Bauer TotalOne
  • Elbow Pads
    Bauer TotaOne
  • Shin Pads
    Bauer TotalOne
  • Hockey Bag

Profile Information

  • Gender
  • Location
    Bedford (Halifax HRM), Nova Scotia, Canada
  • Interests
    Ice Hockey, Tae Kwon Do, Astronomy, Photography
  • Spambot control

Recent Profile Visitors

6226 profile views
  1. smu

    VH Footwear/TRUE by Scott Van Horne

    Seem to be known for lack of communication as well as quality control. If you are calling and they are remaking it the process is usually quick and the do try to do the remakes ASAP! Take this from me as it is positively TRUE, I don’t know why there would be a hold up unkess the data is wrong.
  2. smu

    VH Footwear/TRUE by Scott Van Horne

    God, Ham, Cheese and Rice! Guilty as charged, but I will pull up my socks and not repeat as much.
  3. smu

    VH Footwear/TRUE by Scott Van Horne

  4. smu

    VH Footwear/TRUE by Scott Van Horne

    No issues with feet, unable to reduce huge heel area. Somebody is having a difficult time giving me a Custom Junior Skate that I have paid for and by accepting my money a contract has been entered into and I don't believe they can deliver. If I was someone is buying a custom junior skate, you better make it very clear and be on their back with all other measurements by hand as well as the scanner. I let another LHS in on my story today and he was shocked at what he heard. He even apoligized!! That's all I need to say. Cheers
  5. smu

    VH Footwear/TRUE by Scott Van Horne

    Thanks for the suggestion, I will just say much less except perhaps a very short update on True. BTW my feet just are a C at the heel, when True has given me a D-E. I put on and took off my skates with every lace in an eyelet. I need the best custom Bauer or CCM - 5c and I believe CCM has the only one, unless I missed it. Also, I don't see I see anything for helping pronation, anybody else see differently? Thanks
  6. smu

    VH Footwear/TRUE by Scott Van Horne

    I have emailed Rob as I mentioned before, hold you r rocks, but I did it for us. I said to him that True is creating a problem with the QC of mine now others as well they do not communicate well to the LHS when skates are sent back for "issues" they come back with little info of what they have done. That was about a month ago now and I am still seeing QC problems form not just some inexperienced worker, but management as well!
  7. smu

    VH Footwear/TRUE by Scott Van Horne

    Very much appreciated! Thanks
  8. smu

    VH Footwear/TRUE by Scott Van Horne

    Oldtrainerguy posed a question initially about my scans and I expounded upon the scanning issue he brought up. My last pair still had that issue and I told, in short, the poor service and exactly what happened in the end or now near end. I have emailed Rob about the problem with QC and getting back with information, but that did not help. I did that for all of us. Perhaps most here are pro True supporters that don't want to hear any negativity.
  9. smu

    VH Footwear/TRUE by Scott Van Horne

    I cannot recall, but as far as I know nobody told the LHS to re-calibrate their scanner because I asked my local shop. I also found out that about 5 or 6 of their employees have the True skates using the scanner and have no issues. I don't know what to say except now Rob had used the scan and it must have been mine and wrong. If you don't mind I would like to add a little here as I don't want to start another war with the members so I will take this opportunity. What I don't understand is that Rob blames an inexperienced worker for not picking up on one variable then continues to say he has it under control yet he misses the mark on the next skate, by a wide margin! Looking back now, Rob was not looking at all my data either and may have relied on the scan for my foot. On my initial request form, when I sent in my money and my skate size and width and that I need a narrower boot than the D etc. I get this service! I know it was all a big mistake, but by the make of my third skate it should have been explained to me clearly that it will not fit well in the heel area, the very thing I wanted. Just before getting these skates, I get this from Rob, telling me my foot size wrongly - "Both feet measure 254 mm. Both scans that were taken confirm that". By my mistake I thought he was talking blade size of 254 v my 246 mm. As Mixed up as I was, Rob must have been only using the scan data and did not go back to the original data I submitted, contrary to what he said should be done. I am learning just now that it looks like a Custom Junior is not really custom and that Rob saw this after the mistakes started to get ironed out just before the 3rd and final remake. Rob, out of the blue, asks me for my blade size! I give that to him wondering why he does not have it. Right after this my the third pair of skates were made that fit quite well with the proper length, but a heel pocket was wider than my original Bauer. My main goal in ordering the True's was to get a narrow skate, a C you would call it now I have probably an E that I am slipping and sliding in and can't control my pronation as it is too wide. I had also asked Rob to speak with me by phone before any skate was to be made, but that was not done and I was going to question the heel width as he was going to "shave it off to fit" and I was going to ask If shot blockers would make the boot stiffer. But, no phone call and the skates are delivered. My apologies for adding more of my stuff on the post, but I should have been told from the start that I could not be fitted for Custom Skates and I would not have ordered them and not been on this forum. I did nothing wrong in this whole mess and now have to get out of it, more emails or phone calls 4 months later. Sorry Guys and thanks for listening -
  10. smu

    VH Footwear/TRUE by Scott Van Horne

    I am not going to bother trying to look for this, apparently you felt you had to prove someone wrong! Let me know the date of my post and I will review it. Thanks
  11. smu

    VH Footwear/TRUE by Scott Van Horne

    Thanks for your empathy after four months of all this and I am not finished! Nobody from True has said that any scan was wrong, but late in December with many emails back and forth I could only assume that there must have been a fault with the scan, but as I say, I have never been told that directly. However, further issues remained with just plain human error.
  12. smu

    VH Footwear/TRUE by Scott Van Horne

    Thanks, sounds straight now!
  13. smu

    VH Footwear/TRUE by Scott Van Horne

    I am still getting it wrong! I hit the plus 1 post of Sniper9 that's all. I did clean up my post, it will make lore sense if read again. I have a lot of info where True has overlooked a lot of data on my skates and instead of looking at their own records were asking me questions that were they had all along on the purchase records. This is directly why I had so many issues as well the scans were wrong initially, if they were my skates!
  14. smu

    VH Footwear/TRUE by Scott Van Horne

  15. smu

    VH Footwear/TRUE by Scott Van Horne

    I am really glad to see that you have persevered. I'll bet you 100% you had a senior skate custom built! I am still having troubles trying to get a proper custom built junior skate since September! Cheers though, They do try to please!