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smu last won the day on November 23 2018

smu had the most liked content!

Community Reputation

29 Good

About smu

  • Birthday 03/25/1949


  • Skates
    Bauer Supreme s180
  • Stick
    Warrior Junior QRL
  • Gloves
  • Helmet
    Bauer 9500
  • Pants
    Bauer TotalOne
  • Shoulder Pads
    Bauer TotalOne
  • Elbow Pads
    Bauer TotaOne
  • Shin Pads
    Bauer TotalOne
  • Hockey Bag

Profile Information

  • Gender
  • Location
    Bedford (Halifax HRM), Nova Scotia, Canada
  • Interests
    Ice Hockey, Tae Kwon Do, Astronomy, Photography
  • Spambot control

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6342 profile views
  1. Mimizk, If it is posted on the outside o the boot between the oder& te boot it must be laterally placed or certain!!!!! Alan
  2. smu

    VH Footwear/TRUE by Scott Van Horne

    Just to say that I am through with True, in a very short manner, so I don't offend anyone!
  3. smu

    VH Footwear/TRUE by Scott Van Horne

    No, but I would have liked to have had the first version of a junior 5c that True could not make and now I have lost a full year! Now looking at Custom CCMs. At 70 my years, my seasons are numbered! Alan
  4. smu

    VH Footwear/TRUE by Scott Van Horne

    Shims work well and saves your steel!
  5. smu

    VH Footwear/TRUE by Scott Van Horne

    Just for you buddy!
  6. smu

    VH Footwear/TRUE by Scott Van Horne

    My fit was on file in September, including a scan and a my all pertinent sizes, kind of skate, size, blade size, etc., then a second scan was done in November, when my first pair were deemed to be completely wrong and returned to True, again with all my own details and with a second scan! I would make sure that True is still on the same page as your invoice data and not just relying on any scans. True should always double check your request form or contract(when you paid your money) and any competed scans the go forward. This did not happen in my case and I should have done it differently for sure and I would not have as problem now in 2019! True has to to look at all of the purchaser's data as well as the scan and then go forward. In my case, unfortunately, I did not have foresight do this and I lived to regret it as my next pair was wrong again, now it's late November! It was not until very late in December that I started to suspect that one or both of my two scans were wrong, but now in late December! It is never hurts to make sure that whatever you expect is going to be what you receive. And if you try at least to make sure you will be far better off than me! Good luck, now I await those that continue to discredit whatever I say!
  7. smu

    VH Footwear/TRUE by Scott Van Horne

    Seem to be known for lack of communication as well as quality control. If you are calling and they are remaking it the process is usually quick and the do try to do the remakes ASAP! Take this from me as it is positively TRUE, I don’t know why there would be a hold up unkess the data is wrong.
  8. smu

    VH Footwear/TRUE by Scott Van Horne

    God, Ham, Cheese and Rice! Guilty as charged, but I will pull up my socks and not repeat as much.
  9. smu

    VH Footwear/TRUE by Scott Van Horne

  10. smu

    VH Footwear/TRUE by Scott Van Horne

    No issues with feet, unable to reduce huge heel area. Somebody is having a difficult time giving me a Custom Junior Skate that I have paid for and by accepting my money a contract has been entered into and I don't believe they can deliver. If I was someone is buying a custom junior skate, you better make it very clear and be on their back with all other measurements by hand as well as the scanner. I let another LHS in on my story today and he was shocked at what he heard. He even apoligized!! That's all I need to say. Cheers
  11. smu

    VH Footwear/TRUE by Scott Van Horne

    Thanks for the suggestion, I will just say much less except perhaps a very short update on True. BTW my feet just are a C at the heel, when True has given me a D-E. I put on and took off my skates with every lace in an eyelet. I need the best custom Bauer or CCM - 5c and I believe CCM has the only one, unless I missed it. Also, I don't see I see anything for helping pronation, anybody else see differently? Thanks
  12. smu

    VH Footwear/TRUE by Scott Van Horne

    I have emailed Rob as I mentioned before, hold you r rocks, but I did it for us. I said to him that True is creating a problem with the QC of mine now others as well they do not communicate well to the LHS when skates are sent back for "issues" they come back with little info of what they have done. That was about a month ago now and I am still seeing QC problems form not just some inexperienced worker, but management as well!
  13. smu

    VH Footwear/TRUE by Scott Van Horne

    Very much appreciated! Thanks
  14. smu

    VH Footwear/TRUE by Scott Van Horne

    Oldtrainerguy posed a question initially about my scans and I expounded upon the scanning issue he brought up. My last pair still had that issue and I told, in short, the poor service and exactly what happened in the end or now near end. I have emailed Rob about the problem with QC and getting back with information, but that did not help. I did that for all of us. Perhaps most here are pro True supporters that don't want to hear any negativity.
  15. smu

    VH Footwear/TRUE by Scott Van Horne

    I cannot recall, but as far as I know nobody told the LHS to re-calibrate their scanner because I asked my local shop. I also found out that about 5 or 6 of their employees have the True skates using the scanner and have no issues. I don't know what to say except now Rob had used the scan and it must have been mine and wrong. If you don't mind I would like to add a little here as I don't want to start another war with the members so I will take this opportunity. What I don't understand is that Rob blames an inexperienced worker for not picking up on one variable then continues to say he has it under control yet he misses the mark on the next skate, by a wide margin! Looking back now, Rob was not looking at all my data either and may have relied on the scan for my foot. On my initial request form, when I sent in my money and my skate size and width and that I need a narrower boot than the D etc. I get this service! I know it was all a big mistake, but by the make of my third skate it should have been explained to me clearly that it will not fit well in the heel area, the very thing I wanted. Just before getting these skates, I get this from Rob, telling me my foot size wrongly - "Both feet measure 254 mm. Both scans that were taken confirm that". By my mistake I thought he was talking blade size of 254 v my 246 mm. As Mixed up as I was, Rob must have been only using the scan data and did not go back to the original data I submitted, contrary to what he said should be done. I am learning just now that it looks like a Custom Junior is not really custom and that Rob saw this after the mistakes started to get ironed out just before the 3rd and final remake. Rob, out of the blue, asks me for my blade size! I give that to him wondering why he does not have it. Right after this my the third pair of skates were made that fit quite well with the proper length, but a heel pocket was wider than my original Bauer. My main goal in ordering the True's was to get a narrow skate, a C you would call it now I have probably an E that I am slipping and sliding in and can't control my pronation as it is too wide. I had also asked Rob to speak with me by phone before any skate was to be made, but that was not done and I was going to question the heel width as he was going to "shave it off to fit" and I was going to ask If shot blockers would make the boot stiffer. But, no phone call and the skates are delivered. My apologies for adding more of my stuff on the post, but I should have been told from the start that I could not be fitted for Custom Skates and I would not have ordered them and not been on this forum. I did nothing wrong in this whole mess and now have to get out of it, more emails or phone calls 4 months later. Sorry Guys and thanks for listening -