I did take most of the week off and customer service was off Sat-Tuesday, sorry about that. We do run a pretty lean operation.
Gift cards are digital, sorry if we (I) do not make that clear enough, I even made the picture look like a real card. Looking back, that actually makes zero sense. I just changed all of their names to add the word digital in there. Check your email confirmation, you should have links to the cards online where you can grab the codes. Let me know if you still can't find them. Physical cards have been in the works for a while now, I just need to follow through and get them made. Seems like I don't do much, but I swear I do :).
As for the discount, we are doing a blanket no on all the requests for $100 on older purchases. Shoot me a note at steve@sparxhockey.com and we'll figure something out.