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@hockeyrules we saw your message above. It sounds like you're using the our ES100 (consumer) machine. Based on your description, we think we know what's up with your machine and we'll take care of you to get things going right again. Can you please shoot a message over to help@sparxhockey.com with your info so we can get started? Regarding the Sparx Commercial Vacuum, we do hear sometimes from customers that they feel the vacuum isn't working well.... this is because of confusion on how the vacuum system works with the Sparx Commercial Sharpener. The vacuum's purpose in the system is to keep negative pressure (lower pressure than that of the room around the sharpener) so that any airborne particulate and dust is drawn into the sharpener enclosure (rather than wanting to go into the room). The vacuum does not try to suck up all of the dust that is trapped inside the enclosure. Capturing the dust inside the Sparx enclosure is the responsibility of the Sparx Dust Tray. Heavy particulate will drop into the tray and we recommend users to pull the vacuum hose from the port on the side of the PS100 sharpener once per day and vacuum out the heavy particulate from the tray. People often see this dust in the tray and think that the vacuum isn't sucking/pulling hard enough and that's not how the system is designed. I hope this helps. Lastly, on the number of cycles. Most of our commercial users that are using ES100s (our consumer machine) claim that they nominally run 5 cycles per skate for a good sharpening. We have commercial customers sharpening many thousands of pairs of skates per year using this technique. It helps sometimes to use the marker test on the heel and toe to confirm that the sharpening got the whole blade surface. I personally use this visual indicator since it only takes a second to mark the blade and it is proof positive that your sharpening was complete... well worth the extra couple seconds. You could even drop down to 4 cycles per skate with the marker test and then up a cycle if needed. The marker test also helps your customers out because you wouldn't be removing more steel than necessary on their blades. Lastly, our commercial customers using our PS100 systems have the cross grinding ring which does help out the situation of sharpening brand new or severely damaged steel. The cross grinding wheel removes steel much faster than the standard Sparx Grinding Ring. The cross grinding ring is no longer available for the ES100 system - much to the dismay of our ES100 customers (us too). This is because the swarf coming off the cross grinding wheel is too hot for onboard filter of the ES100 vacuum system. If you have any more questions, please shoot us a note over at help@sparxhockey.com. Our customer service and tech support teams are here to help. Cheers, Russ Founder/CEO Sparx Hockey

Found out my dog's cancer is now active. No more treatments. They give him anywhere from 2weeks to 2 months. I am beyond sad. He has been an amazing dog and a member of the family. IK love him and will miss him terribly. Frankly, I'm a mess.