EASTON Hockey Customer Service A Joke

[Jesse_01 0]

Bought a s19 back in oct. Mid Nov it broke. Sent it out end of Nov. Emailed twice since then regarding the status. Not one email back if its back ordered or what the deal is.

I'm in charge of millions of dollars worth of purchasing for a company up here in canada. Easton sports has to be one of the worst companies customer service. You phone there and all they do is pass you on.

Its got me so worked up its 3:44am pst and I can't fall back to sleep. I have to wait for another hr so I can try to get some goof at the warranty department number to give me a number for a manager. All they say is we don't know nothing information wise, email Canadainfo@eastonsports.com :angry:

[BenderHockey 127]

I've never had any problems with Easton warranty. They always seem to be on point. You did call and speak to someone before you sent it back, correct?

[Jesse_01 0]

Yes

[Sniper90 0]

Yes

The fact that you have to deal directly with Easton ie. shipping your broken stick out, is enough for me NOT to get an easton stick.. especially when i KNOW that chances are that I will need the original stick warrantied beacuse durability is shit when it comes to Eastons. That is the main reason I get Warrior and RBK etc.. They have reps that are always picking up broken sticks from the LHS, AND the fact that I have only ever had to bring a stick back from \Warrior once, and RBk, none. Although the retail RBK look shotty these days. .. It too me over a month to get my Synergy replaced back in the day

[chippa13 1844]

Good thing you don't live in the states then because all of the major companies make you deal with them direct on warranty issues. For what its worth, in all my years of using Easton sticks, from the Gretzky aluminum to Z-Bubbles to Stealth to current sticks and shafts, I have only had to return 2 and both of those experiences went off without a hitch.

[Krev 86]

I've never had trouble with the Easton warranty department. Always got me my replacement sticks in about a week and a half.

[hockeyfreak7 0]

my advice- dont bother with emails. you never get what you want that way. call them on the phone and they are forced to be up front about it. putting them on the spot gives you the power in the conversation.

i broke my se16...sent it in...three weeks later, i still had no return stick. i called them and asked what the problem was...they said they would send it overnight shipping so i would get it in 1-2 days. three days later, no stick. i called back again- even though i wasnt necessarily angry, i spoke forcefully, and made sure they knew i was frustrated. they agreed to send me two se16s in return .

i got the two sticks, then one week later...for whatever reason, i got another stick. so i ended up with three warranty replacements...

obviously it was a mistake and i wasnt supposed to get 3 warranty replacements...my point is- if you speak to them directly and make them think you are angry, they will do quite a bit to ensure they dont lose you as a customer.

[Jesse_01 0]

Finally got a hold of them and my stick was on back order. But they didn't bother to email to let me know.

[bostonbruins 0]

my advice- dont bother with emails. you never get what you want that way. call them on the phone and they are forced to be up front about it. putting them on the spot gives you the power in the conversation.

i broke my se16...sent it in...three weeks later, i still had no return stick. i called them and asked what the problem was...they said they would send it overnight shipping so i would get it in 1-2 days. three days later, no stick. i called back again- even though i wasnt necessarily angry, i spoke forcefully, and made sure they knew i was frustrated. they agreed to send me two se16s in return .

i got the two sticks, then one week later...for whatever reason, i got another stick. so i ended up with three warranty replacements...

obviously it was a mistake and i wasnt supposed to get 3 warranty replacements...my point is- if you speak to them directly and make them think you are angry, they will do quite a bit to ensure they dont lose you as a customer.

Lucky you <_<

[hockeyfreak7 0]

my advice- dont bother with emails. you never get what you want that way. call them on the phone and they are forced to be up front about it. putting them on the spot gives you the power in the conversation.

i broke my se16...sent it in...three weeks later, i still had no return stick. i called them and asked what the problem was...they said they would send it overnight shipping so i would get it in 1-2 days. three days later, no stick. i called back again- even though i wasnt necessarily angry, i spoke forcefully, and made sure they knew i was frustrated. they agreed to send me two se16s in return .

i got the two sticks, then one week later...for whatever reason, i got another stick. so i ended up with three warranty replacements...

obviously it was a mistake and i wasnt supposed to get 3 warranty replacements...my point is- if you speak to them directly and make them think you are angry, they will do quite a bit to ensure they dont lose you as a customer.

Lucky you <_<

ha, you can imagine my excitement when i saw a third stick on my door step a week later. lucky doesnt even seem to cut it :)

[chippa13 1844]

Imagine our excitement when things like this boost the prices even higher.

[hockeyfreak7 0]

i apologize..?

[TBLfan 25]

As long as you're sorry.

[JoeyJ0506 192]

Imagine our excitement when things like this boost the prices even higher.

I creep PHEW to read the insanity that ensues in their, "critiques," offer advice when I can, and make myself feel a good deal smarter in the process... In any case, I recently had a similar discussion with a member about getting an Easton S19... One member proposed buying an S17 and snapping it for the warranty replacement S19 that would be issued. When I made the point that doing so is fraud and that people manipulating the warranty program in such ways is partially to blame for the price hikes in sticks I was quickly lambasted for my comments. Honestly, with this attitude apparently rampant, it does not surprise me that legitimate warranty replacement requests get lost in the shuffle or confused as this one obviously was.

[gxc999 7]

I really want companies to get rid of warranties completely and pass the savings on to customers. At least make it an option, c'mon!

[Dolom1te 0]

I really want companies to get rid of warranties completely and pass the savings on to customers. At least make it an option, c'mon!

+1. An option to pay extra for a warranty and have a drop in the price for initial cost would be very good.

[DarkStar50 680]

Great idea in theory but just another thing for the customer to lose. "I bought the warranty protection plan on this OPS but now I can't find it." Also another headache as vendor would want some documentation from LHS for proof of purchase to customer. The LHS has to buy the "Protection Plan" from the vendor in order to sell it to the customer. Or does the LHS let the customer deal directly with the vendor? The LHS wouldn't be too in favor of that. Finally, after OPS have been on the market for 10 years now, I doubt this idea of lowering the OPS at retail and offering a warranty added option would ever come to pass. The vendors like the way things are. There is no incentive for them to change. They already control the OPS marketplace.

[TBLfan 25]

...and this is one of the reasons why I buy pro stock sticks.

[DarkStar50 680]

Yea, but I'll never find pro stock below 85 flex and Lidstrom style pattern is even more rare among NHLers.