Feedback/Questions about Subscriptions

[JR Boucicaut 3797]

Just figured out what the situation is; if you had a previous subscription and let it lapse, and try to buy a new one, the store won't recognize it.

The way the subscription is set up, if you buy a subscription and it's about to lapse, the store will generate a renewal invoice and put it in your Client Area. If you let it lapse and want to buy another subscription, you must pay it by going through the renewal invoice.

However, if you had a subscription and let it lapse before the store was implemented, you haven't gotten a renewal invoice. Just PM me and I'll send it to you.

Also, if you did receive a renewal invoice and let it expire, same concept applies.

[Leb_CRX 0]

my subscription expired, I tried to renew it with the link provided in the email but it's taking me to a access unauthorized page...exact message:

----

Server Error

403 - Forbidden: Access is denied.

You do not have permission to view this directory or page using the credentials that you supplied.

--------

how can I renew the subscription?

thanks

[JR Boucicaut 3797]

http://www.modsquadhockey.com/forums/index.php?/topic/50524-feedbackquestions-about-subscriptions/page__view__findpost__p__917735

That being said, you did receive a renewal but let it lapse. I went ahead and resent it.

[Leb_CRX 0]

you are right, I did let it lapse, I was out of town

the renewal invoice invoice you generated for me on 19/4 after this post still gives me the unauthorized credentials message....same exact message

any ideas?

[JR Boucicaut 3797]

Try now.

Next step is deleting the previous transaction.

[Leb_CRX 0]

still the same message

[JR Boucicaut 3797]

Are you doing the renewal? Go to your client area and see renewals.

Come into Chat if you can.

[Leb_CRX 0]

JR, I wasn't going into the client area, I was clicking on the links in the email

I've paid it now through the client area, it worked fine, thanks for your help

[twolinepass 0]

I'm trying to pay for The Gear Exchange Subscription and I get the following error ...

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.

I have tried with Chrome and IE.

[JR Boucicaut 3797]

Try now.

[cds 0]

I'm receiving the same 500 error as above when adding the subscription to cart. Tried in Firefox, IE, Chrome.

[Chadd 916]

I'm receiving the same 500 error as above when adding the subscription to cart. Tried in Firefox, IE, Chrome.

ok, I generated a new invoice for you.

[figgifumi_11 3]

Nevermind, I found the old invoice in the client area.

[farhanshak 1]

subscription expired and renewal invoice lapsed (exists in client area but cant use or renew...weird)...JR can you please work your magic on your end so I can go ahead and renew.

Thanks in advance.

Sorry, JR or Chadd can you please work your magic

[Monty22 832]

^^Same here...^^

[Chadd 916]

let me know if you got them

[farhanshak 1]

hi Chadd...got the invoice in the client area, went to renew, when i went to confirm the order i got this message from paypal

This invoice has already been paid. For more information, please contact the merchant.

wierd, i got it to work.

i had to go under the invoices section...same screen came up but then it went through.

Thanks Chadd.

[JR Boucicaut 3797]

There are going to be quite a few members whose renewal is coming up.

Remember we had upgraded the software in March, and that there were some complications due to the fact that the subscription is different.

If it doesn't let you renew, let us know via PM and we'll delete the renewal so your subscription can start fresh (and not have this problem again going forward.)

[SirJW 207]

NP, renewing a few days ago. Thank You and Happy New Year!

[jlp15 13]

Without having members + is it possible to buy the subscription and use the gear exchange?

[Chadd 916]

You can view sale ads, but you can not post your own sales.

[jlp15 13]

I just noticed I hit Members+ should be good to go now Chadd?

[wrangler 157]

Looks like you answered your own question -- I see you're at "Members++".

[Chadd 916]

I just noticed I hit Members+ should be good to go now Chadd?

You should be good to go. Just click on the "store" link at the top of the page and then the subscription to the gear exchange and you should be good to go. Thanks for supporting the site.

[jlp15 13]

Looks like you answered your own question -- I see you're at "Members++".

Haha funny how that work's. Thank boys got some gloves up in the gear exchange take a look!