Need your opinion

[Half 2]

and it also isn't my fault that they replaced it now is it? I simply sent it in like any other person would and also you forget I pay for it too just like everyone else, so if I pay that much I might as well send it in and hope for the best.

If you say that you wouldn't send a stick in after it broke during any sort of usage that's a lie. If anyone pays top dollar they're going to want a stick to last and if it doesn't last they're going to want it replaced if it's still within the warranty.

If they wouldn't replace my stick because it was a manufacturer defect so be it, but as stated before both are at fault.

If I got my stick caught under the boards and it broke I wouldn't send it in. Assuming you didn't tell them the truth about how it broke because if you did odds are they wouldn't replace it. I love to pay more for sticks because people can't own up to their mistakes.

[Axxion89 32]

They should just get rid of the warranty all together and make the sticks cheaper or buy the warranty as an add-on option.

[DolomaticDangles 13]

They should just get rid of the warranty all together and make the sticks cheaper or buy the warranty as an add-on option.

I suggested something like this where when you purchase a stick, you can opt out of a warranty, and the stick will cost $160, or $229 with warranty. That would Be so nice since I rarely break sticks within 30 days

[chippa13 1844]

and it also isn't my fault that they replaced it now is it? I simply sent it in like any other person would and also you forget I pay for it too just like everyone else, so if I pay that much I might as well send it in and hope for the best.

If you say that you wouldn't send a stick in after it broke during any sort of usage that's a lie. If anyone pays top dollar they're going to want a stick to last and if it doesn't last they're going to want it replaced if it's still within the warranty.

If they wouldn't replace my stick because it was a manufacturer defect so be it, but as stated before both are at fault.

I decided to bold the part that you obviously don't care about. Yes, everybody else pays when you warranty a stick that shouldn't be. I guess I shouldn't be surprised as the younger folks now live in the age of entitlement.

[Gr8erade 1]

Unless a stick broke almost immediately on me, I wouldn't even think of sending it back in. Nor would I expect the manufacturer to replace a stick that broke during a game, unless it was very obviously because there was a defect. Unfortunately, it sure seems like a lot of people here seem to think that the warranty means that if the stick breaks, the manufacturer should just replace it regardless of why it broke. No wonder sticks are so expensive.

I agree with the observation that some people really do feel a sense of entitlement. Since I've used a lot of sticks over the year and never actually encountered one that had an obvious defect, it seems to me that I am obviously either very, very lucky, or there are people who are sending back broken sticks that aren't broken as a result of defects. And it would seem to me that for the most part, manufacturers are being pretty accommodating with replacements. But to the guys who break a stick and just send it back because they're out $200 and why not try, you're completely naive if you think that cost isn't ultimately passed back to you and everyone else. Even those who do not abuse the manufacturers.

[jcommeau91 2]

I'm sure no matter what regardless of how many people send it sticks for warranties prices would still be where they are at today, just look at the prices for everything else. You can't blame people for sending in sticks and if the warranty is still there I'll use it since I worked hard for that money to buy the stick. If people sending their sticks in for warranties are causing stick prices to go up explain every other piece of gear and the reason prices went up for those.

[Gr8erade 1]

I'm sure no matter what regardless of how many people send it sticks for warranties prices would still be where they are at today, just look at the prices for everything else. You can't blame people for sending in sticks and if the warranty is still there I'll use it since I worked hard for that money to buy the stick. If people sending their sticks in for warranties are causing stick prices to go up explain every other piece of gear and the reason prices went up for those.

Right, and nobody else worked hard for the money to buy their sticks either.

If your stick didn't break because of a defect in the manufacturing, then you shouldn't be sending it back in. Sending it back when it broke for any other reason, but claiming it happened another way is a fraud. I'm sorry you don't get that. And I'm sorry that you feel like you deserve a new stick simply because they're expensive and you worked hard for it. But that's exactly what that sense of entitlement is that we're talking about.

[IPv6Freely 2100]

Right, and nobody else worked hard for the money to buy their sticks either.

If your stick didn't break because of a defect in the manufacturing, then you shouldn't be sending it back in. Sending it back when it broke for any other reason, but claiming it happened another way is a fraud. I'm sorry you don't get that. And I'm sorry that you feel like you deserve a new stick simply because they're expensive and you worked hard for it. But that's exactly what that sense of entitlement is that we're talking about.

This needed to be emphasized.

[squat 5]

Bauer replaced my total one straight away no questions asked. The Blade was separating at the top of the toe. Pretty weird I told them about and and they were great. Offered to send a pic, take it in etc, they said send it or bring it in and you get a new one. Thats why I'll keep buying Bauer. Granted that is my first stick ever that I needed replaced. The stick was usable I just didnt want to risk it.

[jcommeau91 2]

I never said that no one else works hard for their money and I never had to lie about how my stick broke and people can claim manufacturer defect because a blade is cracked when it could be that someone doesn't have proper shooting techniques, but will say "I've played __years there's no way my technique is wrong." Well I've played for 15 years now and have no problem admitting I don't shoot properly no matter how high of a level I've played and I do get made fun of for it. So why you may think it's a defect in reality it can be your technique.

I'm just being honest, if I break a stick before 30 days I will send it and I don't lie and never had to lie, if this causes prices to go up I will still buy top dollar sticks.

If you're worried about fraud talk to all the people with their LHS hook ups who get false receipts made after 30 days to send in a broken stick or go through their LHS to get a stick out of warranty replaced because they work there or have friends work there.

[IPv6Freely 2100]

Bauer replaced my total one straight away no questions asked. The Blade was separating at the top of the toe. Pretty weird I told them about and and they were great. Offered to send a pic, take it in etc, they said send it or bring it in and you get a new one. Thats why I'll keep buying Bauer. Granted that is my first stick ever that I needed replaced. The stick was usable I just didnt want to risk it.

I think the biggest issue in this thread is that people are confusing "what sometimes happens" with "what will always happen". Cool for you if they replaced it. That doesn't mean they always should replace it. The whole "well you replaced it for me last time, why wont you this time?" thing is ridiculous. They won't do it this time because they probably shouldn't have done it the first time, and certainly didn't have to.

Again, the sense of entitlement (and yes, absolutely some blame goes to vendors for being a bit too forgiving). It brings me back to my days of working fast food as a kid. Had a guy ask for his money back because he didn't like his food. Unless there's something wrong with it, maybe you should just order something else next time. When did this ridiculous sense of entitlement begin to cause people to think they would get their money back for food they don't like? I digress...

[Gr8erade 1]

I never said that no one else works hard for their money and I never had to lie about how my stick broke and people can claim manufacturer defect because a blade is cracked when it could be that someone doesn't have proper shooting techniques, but will say "I've played __years there's no way my technique is wrong." Well I've played for 15 years now and have no problem admitting I don't shoot properly no matter how high of a level I've played and I do get made fun of for it. So why you may think it's a defect in reality it can be your technique.

I'm just being honest, if I break a stick before 30 days I will send it and I don't lie and never had to lie, if this causes prices to go up I will still buy top dollar sticks.

If you're worried about fraud talk to all the people with their LHS hook ups who get false receipts made after 30 days to send in a broken stick or go through their LHS to get a stick out of warranty replaced because they work there or have friends work there.

Look, you're admitting that you're sending in your stick no matter how it breaks. Whether its a defect or your fault, if it breaks within 30 days, you are trying to get a new stick from the manufacturer. I'm honestly sorry that you don't see the problem with this attitude.

And I'm sorry, pointing out someone else's fraudulent activities as a way of justifying your own just makes you look even worse. Perhaps you should stop replying. Really.

[squat 5]

What are you talking about? I have spent thousands on gear over time. The BLADE WAS SEPARATING! I told bauer what happened and they called it a DEFECT. In the case here its a DEFECT. Its not someone breaking their stick in the boards. Granted from here on out it doesnt matter as I am using pro stock but Bauer DOES honor defects without a hassle.

I do agree that we are seeing the high cost of gear because of these kids, or parents that think their kids deserve a free ride and are on the cusp of the NHL. I used to work with some HoF kids on the ice. They used the low end gear. Only thing they had was their name on their junior stick. This was when their dad was winning a Cup. Yeah really funny watching kids on their team rolling in Vapor 20's top end skates at the time while they were in Bauer 100's with a 1000 series helmet and a step above street hockey gloves. Theory is they arent gonna get hurt so teach them to feel the ice and their stick.

Too bad 90% of these Peewee C teams have better gear than most of us.

[DolomaticDangles 13]

The fact is if there's no CLEAR way to see if it's a defect. Maybe the carbon was thinner in a portion of the shaft and over time it weakened and snapped on a shot 28 days later. Fact is, when I've had sticks for 2 years, and a blade on the same model is falling apart within a month or snaps on a shot that's a defect. I guess it's kind of an ethical thing, but from my experience manufacturers don't even ask how it broke. They're not stupid. I'm sure they know some of them aren't true defects. But if I'm shooting and my stick breaks, how do you physically determine if it's a defect or not.if theyre going to replace it, I'm saving my $200. If I slam it on the glass and it snaps, I get it. But normal play=defect

[raganblink 82]

Would love no warranties. Or, at least have a 7 day warranty. That pretty much gurantees a true defect is legit.

Ofcourse I would have to deal with people who drop 160 on a stick and it breaks twice out playing men's league, but, they'd be pissed anyways coming into shop trying to get a new one.

Would save a lot of hassle either way though. Might make it a pain for those who play high end hs or junior who play all the time and go thru twigs like nothing, cuz they use the warranty program more, but for everyone else it would save a lot of money.

[IPv6Freely 2100]

Would love no warranties. Or, at least have a 7 day warranty. That pretty much gurantees a true defect is legit.

Good idea.

Anyway, to sum up the entire thread - yes, sticks are expensive. Yes, sometimes companies will give you a new one if you break it, regardless of reason. But the point is simple. Don't expect them to. It's their prerogative. You really can't be upset about it if they don't.

[sharks25 9]

Optimus: but one of the things that was made clear in this thread was that if a stick breaks in an extremely short amount of time, it must be defective. Two games? I don't abuse my gear, so I sorta have a right to be somewhat upset.

[Axxion89 32]

You also have to fault the companies themselves for the warranty abuse because they could simply say "No this was not a defect". A large company like Bauer and Easton accept all returns because its simple and keeps customers happy and there are still people out there willing to pay 200+ for a stick. So in the end, its just a cycle and most stick manufacturers still end up winning because no matter how many warranty claims there are, they are still making money and all of you are still buying their sticks

[Chadd 916]

You also have to fault the companies themselves for the warranty abuse because they could simply say "No this was not a defect".

They're all afraid of being the only one to do it.

That said, I think this topic has pretty much hit the point where nobody is going to be changing their mind.