krisdrum 233 Report post Posted June 24 1 hour ago, Dmitrakov said: "Hello, Your order USA-3833 is cancelled and you should receive the refund within about 5 days. Your order USA-3796 is in production and will be completed within 2 weeks. Thank you for providing feedback regarding order USA-3751, it was escalated to the management and will be used to improve our production process. I am sorry the stick fell short of your expectations. Please let us know if we can help with anything else. Best regards, Veronika" Yikes "...escalated to the management and will be used to improve our production process. I'm sorry the stick fell short of your expectations." Makes it sound like you are the one "at fault", what a crock! That isn't an apology, even though they used the word "sorry" in the sentence. The proper response should be "We apologize your stick made it through our rigorous QC process and was delivered out of spec to what you ordered, we'd like to offer you a discount off your next order with us if you'd be willing to continue giving us your business". 2 Quote Share this post Link to post Share on other sites
Dmitrakov 8 Report post Posted June 24 34 minutes ago, krisdrum said: "...escalated to the management and will be used to improve our production process. I'm sorry the stick fell short of your expectations." Makes it sound like you are the one "at fault", what a crock! That isn't an apology, even though they used the word "sorry" in the sentence. The proper response should be "We apologize your stick made it through our rigorous QC process and was delivered out of spec to what you ordered, we'd like to offer you a discount off your next order with us if you'd be willing to continue giving us your business". Seriously... it reads like Base plugged keywords into a ChatGPT prompt and sent it off Quote Share this post Link to post Share on other sites
Sniper9 530 Report post Posted June 25 On 6/24/2024 at 12:58 PM, Dmitrakov said: Seriously... it reads like Base plugged keywords into a ChatGPT prompt and sent it off You should dispute the stick you got with your credit card company as a product that was as advertised. And then see if you need to do the same with the one that is in production 3 Quote Share this post Link to post Share on other sites
start_today 770 Report post Posted July 4 Base responded to your very specific and very valid complaints about that order like it was a product that they didn’t 100% produce from start to finish. They might as well have sent you a gif that says “sucks brah, good luck with that.” 1 Quote Share this post Link to post Share on other sites
