Leaderboard

I didn’t find much of a performance difference. I skate still like I skate. However from a comfort standpoint, significant difference. My Trues were pretty close to spot on in terms of fit; I had no break-in period, no hot spots, and no need to punch or alter the actual shape of the boot like I previously had to do in other skates. Previously, I always left top eyelet unlaced, but tie all the way to top on Trues.

Hey if a retail skate fits you, then have at it.

I'm not complaining about True or their customer service; they go way above and beyond than any hockey equipment manufacturer that I've ever dealt with. I came to their defense regarding this. I ordered my first pair in July, got them remade in September, sent them back for adjustments in October and they're paying to ship them back next month for them to move one of my holders medially. I doubt anyone else would do that after all these months.

I think we're referring to different people.

And that's totally fine. Rob went out of his way for me when I first got my VH back in the day, too (granted there was no LHS middle-man at that point). But expecting long detailed messages from their customer service is probably a bit of a stretch. Just use a bit of common sense, like it appears you are in your case. Some others aren't so much.

I agree that the shop should be doing this for the customer but sometimes this is not practical. I, along with a lot of people, who live in hockey deserts have to travel far to get fitted for True (or other companies) custom skates. The closet fitter to me is about a seven hour drive and I ended up getting mine fitted at a shop that is about a 10 hour drive from me. A lot of people plan on getting fitted when on work trips or vacations to hockey areas so I, along with a lot of people can't just drive down the street to where they got fitted to show the issues to shop and have them work on their behalf. In my case, I would just email them info and pics and they just forward them up to Winnipeg since they can't add any additional info as they can't see me with the skates on in person. For myself, it's a lot easier for me just to email Rob than email the shop or True's customer service, who do give short, sometimes unhelpful responses.