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No they didn't. Tbh the guy that moulded them didn't seem to know what he was doing regarding trues skates. He did them as if they were regular retails skates. The guy that did my scan wasn't in and he's the head true /vh guy. The lhs I went to has done the most vh/true skates in the west coast, that's why I went to them, but unfortunately got someone who didn't really know how to do the moulding. I knew right away it wasn't going to fit bc the skates were barely warm vs hot. I don't think the tensor and wrap technique should be done all the time but I would suggest it for ppl with skinny legs/ankles like myself. It definitely should be something to be considered after a sub satisfactory first bake. Good thing these skates are easy to do yourself. I put them five mins on each side with my convection oven and it was nice and toasty and super pliable. Did one skate at a time to be sure and let it cool down for a full 15 mins on my feet.