Warrior returns

[Vishi05 0]

So I busted a Johnson shaft rather quickly and Warrior handled the return very well, in fact they even upgraded the shaft into a brand new RH Federov pattern Johnson stick. I don't want to sound like a complainer but the only problem is that I shoot lefty.

Two questions:

1. Anyone ever had this happen?

2. Is the Johnson stick a new model? I've never seen one.

[interpathway 9]

They sent you a RH OPS in return for a shaft without even asking what way you shoot? Sheesh.

You could always turn it into a tapered shaft I suppose.

[TBLfan 25]

You should probably call them.

[Vishi05 0]

You should probably call them.

That or sell it, I'm sure it's worth more than the $80 for the shaft and $21 for shipping.

[TBLfan 25]

Call them, they might not even bother with wanting you to return it. I've seen companies ship two sticks when they make a mistake.

[loudizzzle 0]

warrior is very good with quick returns but i have seen them screw things like that up before. Some thigns you can do is take the stick to your lhs and see if they will let u trade it for another warrior since warrior does not stamp their returns. Also you can call and most likely they will just send you the right stick. I had a friend who sent in 2 lefties and got 2 righties.. he traded them in at our lhs for 2 lefties, then he called Warrior and they sent him 2 lefties.So total he got 4 sticks.....

[AnthonyJTa 0]

I had a friend who sent in 2 lefties and got 2 righties.. he traded them in at our lhs for 2 lefties, then he called Warrior and they sent him 2 lefties.So total he got 4 sticks.....

I wouldn't go as far to say that's the honest approach. +1 for just calling them.

[epstud74 24]

I'd just call them and explain that they sent you a RH stick

[Ital79 0]

I'd just call them and explain that they sent you a RH stick

When you do call them, and YOU WILL, always remember: you catch more flies with honey than vinegar. Be polite & courteous and tell them how much you appreciate them taking care of a broken stick quickly...hell...even ask if there's any inside jokes to how they name your OPS.

When you explain the problem, don't offer to send it back - simply ask 'what should I do?'

If they say they'll send you a Johnson blade, go for the jugular - ask if they have any blemished/scratch & dent blades/OPS YOU want. Play it off like its a good opportunity to try something different and if they have blades/sticks sitting in bins collecting dust b/c they were painted poorly, wrong blades on them, returns, etc that you'll take them off your hand instead of a perfectly good blade/OPS they'll send you anyway.

Couldn't hurt to ask.

Have a conversation - make a friend & take down their name for a follow-up thank you letter (not email). Management LOVES this kinda stuff and it'll give the person who take care of you some props or maybe a free lunch on the house.

Take care of people & they'll take care of you. And if you have a problem in the future with a Warrior product - take a guess who will do their best for ya?

Networking my friend...

[thegongshow13 0]

I'd just call them and explain that they sent you a RH stick

When you do call them, and YOU WILL, always remember: you catch more flies with honey than vinegar. Be polite & courteous and tell them how much you appreciate them taking care of a broken stick quickly...hell...even ask if there's any inside jokes to how they name your OPS.

When you explain the problem, don't offer to send it back - simply ask 'what should I do?'

If they say they'll send you a Johnson blade, go for the jugular - ask if they have any blemished/scratch & dent blades/OPS YOU want. Play it off like its a good opportunity to try something different and if they have blades/sticks sitting in bins collecting dust b/c they were painted poorly, wrong blades on them, returns, etc that you'll take them off your hand instead of a perfectly good blade/OPS they'll send you anyway.

Couldn't hurt to ask.

Have a conversation - make a friend & take down their name for a follow-up thank you letter (not email). Management LOVES this kinda stuff and it'll give the person who take care of you some props or maybe a free lunch on the house.

Take care of people & they'll take care of you. And if you have a problem in the future with a Warrior product - take a guess who will do their best for ya?

Networking my friend...

Fierce. Simply Ferocious.

[eastonfinn 0]

two year ago when I broke a easton synergy 350 int. with a sakic curve they did send me back a 350 with a iginla curve, I didn't do anything about it so it has collected dust until now when my dad has been using it for coaching

[Somemeat 0]

yea you should call them they will most likely fix the problem... bauer sent someone i know a righty instead of a lefty...so he called them and they ended up sending him 2 lefts and told him to keep the right...

[Louie 28]

I sent them a stick for return and never got anything back..

[Vishi05 0]

So I called them and the gave me two options, return the stick to a lhs and exchange it for another one or send it back and they would send me a lefty. After calling my local shop and determining that the didn't have anything going with option two. I did ask them to pay for shipping as I already have had to do that once already and they said they will find a way to do that for me.

Kind of inconvienent to have to ship something twice due to a manfacturing issue and then a common sense issue.

[mack 44]

It is, but maybe they'll make it up to you with the return package. For as much crap that Easton takes, I've never had a problem with their CS.

[Vishi05 0]

It is, but maybe they'll make it up to you with the return package. For as much crap that Easton takes, I've never had a problem with their CS.

I don't remember having dealt with Easton but Mission has had some awesome customer service.

[Tikkanen 1]

Nothing good can come from a broken Johnson.

[adam14 182]

IMO if you're getting a Johnson OPS for a shaft, you're being downgraded. but thats just what i would think.

[Miseaujeu 291]

warrior is very good with quick returns but i have seen them screw things like that up before. Some thigns you can do is take the stick to your lhs and see if they will let u trade it for another warrior since warrior does not stamp their returns. Also you can call and most likely they will just send you the right stick. I had a friend who sent in 2 lefties and got 2 righties.. he traded them in at our lhs for 2 lefties, then he called Warrior and they sent him 2 lefties.So total he got 4 sticks.....

Nice Scam dizzle... <_<

So I busted a Johnson shaft rather quickly and Warrior handled the return very well, in fact they even upgraded the shaft into a brand new RH Federov pattern Johnson stick. I don't want to sound like a complainer but the only problem is that I shoot lefty.

Two questions:

1. Anyone ever had this happen?

2. Is the Johnson stick a new model? I've never seen one.

PM me Vishi...