I agree with you, those who don't have LHS's nearby have a dillema. When I was in the military and stationed at god-forsaken places that had no LHS's, I had to rely on advice given by phone from a trusted LHS in another part of the country. We didn't have online and ebay stores. However for every one person like you who doesn't have a LHS nearby and is using the board for true need, there are 20 who are on these boards just to save a buck, no other reason. You don't have to believe me, on this board alone you will find many posts from folks, who admit scamming their LHS, trying stuff on and then buying from ebay or online. Perfect example is the post above. Until you've been scammed, you really don't know how it feels. Jimmy... I don't claim to understand your world view... but I am a little confused. To my eyes, the post you referred to supported and acknowkedged MSH for all of the useful product information that has helped them make good purchases, thus saving money. Here's the post: My business background suggests that the more informed my customer is... the easier it is to make the sale. Including up-selling, because they recognize the inherent value. Your stand seems to be, and I may be confused by this, that it is "much better to keep everyone UNINFORMED, so that I, the LHS, am the only source of product information and they are forced to come to me". Your second stand seems to be: "An informed person will rip me off/scam me by going and buying the product somewhere else." I am startled to hear wanting to save money is suddenly a bad thing. I spend between $5-7,000 a year on hockey and am very happy to save money along the way. I am also very happy to walk into the LHS armed with as much product information as possible - to be able to make informed decisions AND to balance mis-information, however well-meaning, from LHS staff. I am puzzled by your approach as it seems novel to the service business: your customers and potential customers are the enemy who are about to, at any moment, scam you. What is it that I'm not understanding here?