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Would like to shut a few of these points down before people read them and run with them, because some are just not true at all. I won't touch your early logistics / customer service points because those are just opinion and speculation, but want to talk specifically about your remarks in regard to the employees at the factory. I work closely with Scott, amongst others, at the factory on a near daily basis and believe I can give a small amount of insight into the operation today. I can assure you that there are no "older employees" that exclusively work on elite level boots. The same people that are making your skates are making NHL boots - no separate workers at all. NHL players, in most instances, have had several pairs made for them in the past. As they have worn and adjusted these past pairs, all feedback is recorded in their file for future manufacturing reference. This information is used in the making of future skates for this player, so less adjustment is needed by the equipment manager / brand rep. No different in a retail skater ordering a second pair of boots a few years down the road - I always have to do less work the second time as True is so thorough with accomodation. In a first pair of skates I make for a retail skater, I may need to spend 15-20 additional minutes after the bake tweaking the boots to their liking - this is what they are designed to allow. This has nothing to do with how the boots are made / measured at the factory, but instead accommodating for personal preference and comfort - every skater is different in this area. I want to echo what another poster said where most people posting here online are not the ones that love their skates and could never use anything else, as most of those people do not seek out forums for feedback. Most posters here are the ones either skeptical or encountering issues. From my experience, 1 in 20 is not even close to the issues I have encountered, and I would be pretty surprised to hear if that has been the case for even newer, less experienced pro shops. In the last 400 pairs made, I have only sent back about 4, maybe 5. These were some more peculiar cases with very large or small skaters that required a bit more attention by the factory - all customers were completely pleased with the remade pairs. Please reach out if anyone has additional questions or is in search of skate support, but just wanted to chime in before incorrect facts start spreading. The factory is pushing out better quality products than I have ever seen before, so I can assure everyone that your file is not being neglected or disregarding specific details due to overall expansion.

You can ask me/pm me any questions and I can relay, she's not on this forum, but I talk to her in person, or through BenchApp/text.

Irrelevant, but yes I do.

I won’t disagree that most people only bother to review things when they’ve had a bad experience, but LOL this is such BS. Why isn’t everyone made aware of a “Pro fit” option? I wasn’t, even afer an ill fitting first pair. Also you cant claim everyone was satisfied after the remake. The second pair I had made fit no different than the first even after you spent two hours trying to narrow the heels. I gave up on them but I still say True does not have the capability to make a skate that propely fits a smaller foot with a narrow heel. Not “Truly Custom” as advertised.

No need to just make stuff up because you’re unsatisfied.