Leaderboard

So I'm gonna post a pic of the "fix" true did on my brand new skates. For those who are new and haven't been following the tongue tab was defective and broke off when I brought the skates home from my fitter the same day. Here's a pic. I reached out to them and they said they would fix by epoxying a new tongue tab, which I found interesting since there's not much for the broken off tab to grab on to. After some emailing back and forth they told me they would likely replace the toecap. I decided to send them in because that seemed like a fix I wanted done to ensure things weren't just glued back together. THREE weeks go by... And finally I get a tracking number for my skate back. I figure it took a while bc replacing the toe cap probably isn't the easiest thing to do given how the boots are constructed. I get this back... Needless to say I was pretty pissed. First off because all they did was epoxy the Velcro under the to cap, and then slapped on epoxy on the tab, which not only looks like shit, it really adds no functionality as it doesn't even do a good job holding the tab. I've since peeled that epoxy off as the Velcro holds fine just epoxied tot the underside of the toecap. This is the type of QC true thinks is fine. For a brand new skate that was defective out of the box. Anything less than a toecap replacement would have been unacceptable. I just don't have the time and energy and time lost without my skates to fight this battle that technically is "fixed". I've since done my own diy to make it esthetically acceptable.

Aren’t you a retailer? Why not just call Eagle directly?

My opinion. I think any issues with QC for most players are quickly ignored, unless they are a structural deficiency, because the skates are going to get beaten up playing hockey. If its anything that is only aesthetic most people don't really care all that much. I mean, I play with guys that have their hockey pants falling apart, gloves with holes covered in tape, shin pads held together with gorilla glue, and helmets that the liner wont even stay in. Most people aren't going to care about a little glue or whatever if the skate performs well and the cost for a full custom skates is significantly less than other brands.

Or maybe ppl didn't inspect as closely until they got home. And saw things not even worth their time and energy bringing up. Let's be honest, All the cosmetic blemishes aren't going to be repaired under warranty and if they are, it's not worth wasting weeks for a repair that's only cosmetic. I've learned my lesson and I'm going to inspect my skates thoroughly before bringing them home though, but for actual defects. I don't really care about cosmetic stuff.

please note that i have the inline version. not sure how many of those you have done, but the holder on the ice version would cover up the glue issue i am seeing, as the copper rivet on the front tower would press down and combine toe cap to the boot. The tower on the inline boot is much more narrow and shorter, the copper rivets on the front tower do not reach the toe cap edge, hence why people probably aren't seeing this issue as much.

could also be that some people arent reporting the issues to the shops. Mine were easy enough fixes, just removing the taping material from the right skate vent inners, and cleaning up some of the other stuff. Just something that couldve been caught pre consumer to give a bit of a better impression, but nothing out there. Perhaps i am harder on stuff like this having worked in a QC lab prior to moving into research.

Same. We are also doing scanning for some of the WHL teams this week as part of the Dealer Assist program.

This shop has done over 500 pair and they said problems are rare. Perhaps they have a better relationship, who knows. So far, the only negative I ever hear is from ppl here. I've met probably ten guys who use True and none have complained.