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Yes, I agree, they should be compared to Bauer/CCM customs. I know four people with Bauer customs, including myself, all are perfect. But I won’t draw conclusions from a small sample. Incidentally I don’t have a dog in the race. I would have bought Trues if the shop wasn’t 250 miles away, compared to 25 miles away for the Bauer dealer who now stocks Trues!

The best part about True skates is when you have at least 3 people every time comment "you should know by now there are QC issues" or "these are cosmetic and will have no affect on performance"... etc... etc instead of saying "Yeah they should change this"

I don’t care about the cosmetic issues with my skates. I just don’t. Having something that doesn’t hurt my feet far outweighs anything that could be cosmetically wrong with them. That said, I completely understand why people are bothered by it. It shouldn’t happen. I always joke that “first world problems are the worst problems because they’re always things that shouldn’t be problems in the first place”. I think the QC issues True continues to have kind of falls into that category. You may say it’s being nitpicky about things that don’t really matter. But at the same time they shouldn’t need to nitpick things that are easily fixable if they’d just put an ounce of time and effort into their QC process. I will say though, I saw a bit of irony as I was picking excess glue off my wife’s new Bauer skates...

Totally agree. I don’t know anyone with Bauer or CCM customs, but from reading on here I’ve come across some complaints reminiscent of those against True customs.

Has or is anybody tracking this so called QC issue with time of year? I wonder if more issues pop up during the NHL season than they would say if you ordered skates between June and Sept?

Meh, I know plenty of people that would hammer on Bauer, and people who pick on TRUE and others that think CCM is crap. Its just a matter of opinion. In the end, people should go with what works best for them. There is no one thing that is "better" than another. It's the same with sticks, gloves and other things. I mean, lets be real. Is Tesla better than Jeep? Maybe, depends on your needs and wants. If I want to go driving off-road you surely are not going to buy a Tesla. I think all of this back and forth is silly and draining. I like all the different models and brands of skates and think they all have pros and cons.

The thing that bothers me the most was their crappy "fix". Things get overlooked during QC. Or are considered "acceptable" to TRUES standards. That's fine. Like I said I don't care much for esthetics as long as it doesn't affect performance and structure. The tongue tab on the brink of breaking off, imo, would've been easy to spot as the person who stitched the Velcro to the tab made so many passes with the sewing machine (as seen in my pic above), there were more holes than plastic left. It was overlooked or decided that it wasn't an issue, but it did become an issue. Which they fixed by pretty much putting a glob of epoxy resin on it... The fix will likely Outlast the skates itself as the tongue doesn't really put any stress on the epoxied Velcro. If it doesn't last, I'm just going to re attached the Velcro with t nut and screw like the older version vh's. The fit and performance of the skates will probably keep me as a customer though. 🙄 I'm just venting at this point and apologize for those having to read this like I had to read all those posts by Smu. So I'll end my ranting within this post.

You can ten min epoxy fix anything that's broken. Doesn't mean it's ok for a brand new item to have this defect and for that to be the "fix". If my skates were used and this happened due to game play, my expectations would obviously be lower. Would you accept a new car or bike where u had to epoxy something together yourself because or a manufacturing defect? Those are extreme examples but 1000 skates aren't cheap. And them doing that fix on a brand new pair of skates where the damage wasn't caused by me or game play is unacceptable. A fix for something brand new should be identical to a brand new item. It's like getting a brand new car that had a scratch on it and the dealer fixed it by using touch-up paint...