I also understand from a Hockey Monkey employee who helped me (on the east coast), True's policy is every store offers a customer a bake upon try-on, no commitment to buy. @beedee might be worth going back armed with that information. I tried them on (baked) and really liked how they felt around most of my foot. No pressure points, felt like a warm hug. The only reason I didn't pull the trigger is because the heel and ankle area was a bit sloppy, but that is always my problem area. I think doing their recommended "saran wrap" method would have likely solved for that, but didn't get a chance to test that theory. Since they've extended their 30 day guarantee, I may have to pull the trigger and give them a try.